Hotel Receptionist
Swissotel
Johannesburg, Gauteng
1d ago

We are looking for a dedicated Receptionist to handle client-facing duties as well as general office management tasks. When our clients walk into our office, we want them to find a friendly, smiling face and a helping hand.

The ideal candidate has excellent communication and multitasking skills, a positive attitude and a strong work ethic..

Responsibilities :

  • Greet guests and visitors as they approach the front desk and politely inquire into their reason for visiting
  • Check reservations to determine details and confirm reservation and room statuses
  • Provide visitors with information on guests’ room numbers (where allowed) and arrange for them to be escorted
  • Divulge information regarding the hotel’s facilities and services and encourage guests to make use of them
  • Operate the PABX system by responding to telephone calls and providing required information
  • Take and relay messages to staff members and guests and provide call back services
  • Handle hotel correspondence, emails and filing duties and ensure that advanced bookings are accurately punched into the system
  • Handle cancellations according to protocols and inform guests on waiting lists about slot availabilities
  • Provide information regarding room prices and costs of additional services, not part of the room package
  • Assist guests in checking in to their rooms and checking out, ensuring that all documentation is available
  • Qualified persons are advised to forward their CV / RESUME via email for immediate application consideration

    We thank all applicants for applying. Only those under consideration will be contacted.

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