Assistant HR Manager (Nightshift)
Status Staffing
Western Cape > CPT - CBDSalary negotiable - commensurate with experience
8d ago

R Manager (Nightshift) Apply

Salary negotiable - commensurate with experience

Our client, a leading Business Process Outsourcing company is keen to employ an Assistant HR Manager in their Cape Town, CBD branch.

This role is primarily responsible for operationalizing HR initiatives for employees in order to facilitate performance and build their capability and commitment to the organization.

SALARY : Negotiable commensurate with experience



  • Formulation and execution of capacity and staffing plans based on medium term business forecast
  • Negotiating and finalizing SLA’s - contract negotiation
  • Implementing revenue and cost plans
  • Establishing a review / reporting mechanism with the Client
  • Developing and approving incentive plans
  • Identifying and champion black belt improvement projects
  • Review the progress of attrition action plans and check effectiveness
  • Provide leadership to team of Managers, Asst. Managers and Executives
  • Ensure compliance to all internal and client requirements like SOX, BS7799, ISO etc.
  • The Performance parameters include :

  • Client satisfaction
  • Revenue and costs
  • Process Improvement
  • Employee satisfaction
  • Attrition management

  • Graduated from a University or Government-recognised private college degree program or 15 Years of education including a diploma of three (3) years or more from a Government registered and nationally recognized educational institution.
  • A post-grad preferable);
  • Minimum 8 years’ work experience; preferably from BPO background;
  • Should have managed Teams for at least 3 years;
  • Inbound call centre experience is essential.
  • Some level of experience in Back-office transaction processing preferred (P&C Insurance, preferably US.)
  • Technical Skills

  • Excellent Communication skills
  • Good Computer navigation skills
  • Good keyboarding speed
  • Basic knowledge of off-shoring technology set-up like Bandwidth utilization etc.
  • Soft Skills

  • Reasonable level of business perspective and capability to drive improvements based on benchmarks : Strong people management and leadership skills
  • Process Excellence methodology
  • Good cross-functional appreciation and capability to team with relevant others to drive business objectives.
  • Should you meet all the above pre requisites email your CV today to michelle or telephone 021 42 11917 ask for Michelle.

    If you have not been contacted within 2 weeks your CV was not successful and will be retained for future roles.

    Ad Visible Until : 31 August 2018 Ref : HO000323 / MS

    Vacancy Type : Permanent

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