Digital Operations Manager
PNet (Pty) Ltd
JHB - Central
11d ago

Responsibilities :

  • Shape the current and future Global Shared Services digitisation strategy and prioritisation of projects with focused delivery on customer centricity and improved efficiencies
  • Collaborate with IM to design and execute technology strategies that enhance GSS service offering
  • Responsible for articulating and driving a Value adding analytics strategy and programmes across GSS globally.
  • Act as primary interface for any projects related to automation, represent GSS externally, maintaining high level relationships relating to collaborative and cooperative digitisation activities that enhance the strategic direction
  • Collaborate with the Shared Service delivery teams who lead and provide governance over Automation and digitization work to develop and implement policies and guidelines for digitisation.
  • Partner with business leads to plan and implement digitisation activities, to monitor progress and report on estimates targets, and to track and monitor the benefits of digitization
  • Provide expert advice to the GSS Senior Leadership team and relevant stakeholders on issues relating to digitisation and analytics including copyright, access to automated / digitised documents, and contribute expertise to the development of Library’s access tools
  • Development and maintenance of effective relationships with relevant digitisation vendors, including managing vendor contracts as appropriate
  • Drive customer service orientation by proactively developing customer relationships by making efforts to listen to and understand the customer;
  • anticipating and providing solutions to customer needs; giving high priority to customer satisfaction as well as customer escalations.

  • Develop improvement plans in conjunction with cross functional teams to improve various processes within GS
  • Ensure all relevant legislative requirements are followed to ensure adherence to agreed-upon continuous improvement tools and cyber security
  • Facilitate collaboration between stakeholders by identifying and addressing conflict issues to ensure optimised data quality practices are implemented across stakeholder groups.
  • Requirements : Qualification and Skill :

  • Global Strategy digitisation experience is essential
  • Postgraduate Tertiary qualification with preference given to Computer Science, Process / Industrial Engineering, Business Management or Statistics
  • Lean Manufacturing and Six Sigma theory and tools
  • 7-10 years proven experience in the field of process re-engineering or Data analytics, of which 5 years must be managerial.
  • Knowledgeable in areas such as digital content, standards, rights management and / or copyright and the digitisation life cycle, business improvement and data analytics
  • Experience in Big Data technology
  • Computer literacy is essential with good working knowledge of Microsoft packages
  • Demonstrated knowledge and experience of agile project management
  • Minimum 3 years’ continuous improvement and digitisation experience within mining or shared services essential
  • Minimum 5 years’ experience within leading and co-ordinating continuous improvement projects using Lean Manufacturing and Six Sigma Tools is essential
  • Candidates must have proven track record / history of running digitisation and automation projects which have improved processes.
  • Must have record of leading & co-ordinating continuous improvement projects and teams
  • Must have good budget and management skills
  • Ideally having worked in financial services / telecoms / mining with proven projects experience in the digitisation space.
  • Contractual information

  • Permanent senior level position
  • Base in Johannesburg, South Africa with expected travel to Brisbane, Australia and Belo Horizonte, Brazil
  • Kindly be advised that only shortlisted candidates will be contacted

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