As a Customer Support Manager you will be responsible to lead a team of specialists who provide internal and external customers support.
You will also be responsible to oversee customer support process, definition, implementation, and execution in order to achieve target levels of service quality, operational efficiency and customer satisfaction.
Your tasks as a Customer Support Manager will include the following :
g. tools, competences, resources).
Coordinate resolution with after-sales service and / or spare parts teams.
Identify and closely follow up on customer issues relating to credit.
g. resourcing, quotes, price lists, and invoice) is in place.
Coach, motivate and develop direct and indirect subordinates within HR policies. Drive and ensure know-how sharing and cross-collaboration.
Ideally you will have a degree or diploma in Business Management coupled with minimum 3 years’ of experience in a management role.
Your knowledge and understanding of SAP will be an added advantage. You should demonstrate the kind of empathy that builds productive relationship with customers, need to be a self-
starter with ability to think or generate conceptual solution, show a high level of initiative that will place him or her in the best position to meet the demands for this position, be able to think analytically, well organized and systematic to solve or support customer as quickly as possible, work independently as well as in a team.