Officer Express Enquiries
stanard bank
36d ago

Job Details

Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-

leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth.

We now need a talented and resourceful individual to help us fulfil our business objectives and build customer loyalty.


Key Responsibilities / Accountabilities


Preferred Qualification and Experience

  • Matric.
  • Institute of Bankers or related qualification is an advantage
  • FAIS credits and RE5 essential
  • 1-2 Years branch banking experience, with exposure to customer service.
  • Knowledge / Technical Skills / Expertise

  • Sound knowledge of laid-down policies and procedures relating to customer service
  • Sound knowledge of banking products / services and the procedures underpinning them.
  • Knowledge of the Code of Banking Practice.
  • Knowledge of the new Delivery System as it relates to enquiries.
  • Basic knowledge of the functions of the various departments within the branch.
  • Attendance of relevant SBSA training courses, e.g. KYC, FAIS, communication.
  • Knowledge of the Financial Advisory and Intermediary Services Act.
  • Understanding and support of the bank’s multi-channel environment.
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