General Manager
Flanders Inc
Regional Service Center, Mpumalanga, South Africa
3d ago

PrimaryPurpose : Ultimately responsible for the management ofall areas of the Regional Service Center (RSC) business, including a safe workenvironment, sales of the FLANDERS All , business development, fieldengineering, field service, and repair ensuring operational excellence, highquality work, and high customer satisfaction.

Ensure the company’s Vision, Mission, and Values are executed with thecustomers we serve and the employees of the RSC.Serve as a leader for the organization,customers, and vendors with the intent to help our customers succeed.

EssentialFunctions : Leader / Manager

Leader / Manager

  • Appreciate and demonstrate FLANDERS’ Core Values and Principles, Vision andCorporate Mission.
  • Establishthe culture for the RSC in alignment with FLANDERS corporate culture, includingthe pursuit of excellence in workmanship, quality, safety, and customersatisfaction.
  • Meetor exceed sales targets established by the Senior Leadership Team with aminimum of 50% of revenue being generated through product sales.
  • Provideaccurate revenue and profit forecasts, with growth in revenue and profits yearover year.
  • Createa budget based on forecast, execute the plan, then report results of RSCbusiness plan at monthly checkpoints with the VP of Customer Care, in additionto quarterly Strategic Leadership Team (SLT) meetings.
  • Implement corrective actions, as needed.

  • Cultivateand maintain relationships with current and potential customers across alllevels of customer base, up to and including the C-suite.
  • Recognizeand anticipate future customer needs through relationship building, remainingconnected and communicating with customers on a regular basis.
  • AnalyzeRSC effectiveness and develop strategic staffing plans to meet the future needsof the region, reporting on this annually to the VP of Customer Care and the HRManager.
  • Analyzeoverall quality to ensure customer needs are being met and work complies withthe company’s ISO quality system.
  • Deliverreports and data to Regional Director as needed.
  • Demonstratesolidarity around SLT decisions, objectives, standards, and the direction ofthe business.
  • Demonstrateproficiency in Talent Scouting, Skill Developing, Relationship Building, and EvaluatingPerformance.
  • Developa strong safety culture, and drive the safety results of the RSC.
  • TalentScouter-Skill Developer-Relationship Builder-Performance Evaluator

  • Accountablefor the recruitment, hiring and retention of quality talent to serve FLANDERScustomers.
  • Establishclear roles, responsibilities, and expectations of employees including jobdescriptions, measures of evaluation, and growth / development plans.
  • Ensureall employees are trained and developed to facilitate professional growth andmastery in their jobs.

    Identifyand develop multiple successors for key roles in the RSC, including theOperations Manager to ensure the efficient operation of the internal aspects ofthe repair facility.

    Facilitatefull engagement of employees through excellent and clear communication with andbetween individuals, helping employees to understand the connection betweentheir role and the customer’s success.

    Establish ongoing morale initiatives to ensure employee satisfaction andengagement.

    Ensuretimely completion and discussion of performance evaluation with each employeeannually; conduct corrective counseling in consultation with the directsupervisor and Human Resources as needed.

    Establisha pay-for-performance culture that encourages differentiation in salaryincreases to ensure the highest performers are rewarded with the highestcompensation as it relates to the job and salary range.

    Foster good employee / management relations.

    Requirements : Education :

    Education :

    Bachelor’s degree in business, management, economics, or related field,with demonstrated technical experience.

    Bachelor’s degree in Engineering with proven business acumen acceptable.

    Experience :

    Tenyears of progressive leadership in this or similar industry.

    Provenexperience in effectively engaging, driving and leading the sales process atthe VP level and above in the customer organization.

    Other :

    Business acumen including understanding of factors affecting the P&L.

    Knowledge of industry techniques, processes, and testing.

    Knowledge of technologies and materials to enhance quality and safety.

    Knowledge of mining and industrial business and by having this knowledgebeing able to develop value equations to enable the sales of Innovative andother FLANDERS products.

    Experience with establishing and using metrics to monitor development ofemployees.

    Strong analytical and problem solving skills.

    Strong abstract reasoning skills.

    Strong organizational skills.

    Strong written and verbal communication skills including presentationskills.

    Strongtime management skills with the ability to multitask while coordinatingmultiple high level priorities.

    Strong knowledge of personal computers, Microsoft Office software andrelevant accounting software.

    Ability to foster good employee / management relations and build a strongteam effort to fulfill customers’ expectations.

    Abilityto promote teamwork and direct work of employees.

    Abilityto coach and mentor employees.

    Abilityto read, write, and comprehend complex written and verbal instructions.

    Abilityto understand, perform, and retain various job related training, operational,and safety procedures.

    Abilityto exercise initiative, judgment, and decision making related to non-routine duties.

    Substantialtravel will be required to visit customers, other regions, and the corporateoffices, averaging up to 50% in some regions.

  • Values Statement : Caresfor people; shows humility; acts with absolute integrity and trustworthiness;never gives up; continually grows;
  • and demonstrates excellence.

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