We are looking for a Support Operator to join our LexisConvey Support team, located in Rondebosch. Our company is the leader in the developmentof innovative solutions for property professionals.
As a Support Operator youwill be given the opportunity to provide resourceful telephonic and emailsupport to all Lexis Convey Customers.
Efficiently use our ticketing system to record all support activities throughout the day
Stay in constant communication with managers, customers, and other support staff
Keeping up to date with and being familiar withall products supported by the Customer Support Operator
Dealing directly with customers in a friendly,helpful and efficient manner (telephonically, via email and live chat)
Escalating support calls by defined criteria orsituation
Fluent in English and Afrikaans
Minimum of 2 years’ experience in conveyancing
Familiar with GhostConvey (now Lexis Convey)
DesiredSkills and Expertise
Grade 12 (Matric)
Conveyancing and or Paralegal Qualification
Flexible, approachable personality
Outstanding sense of urgency
Must be able to work under pressure and be self-managed