Lexis Convey Support Operator
RELX Group plc
ZA-ZAF-WC-Cape Town
45d ago

Support Operator

We are looking for a Support Operator to join our LexisConvey Support team, located in Rondebosch. Our company is the leader in the developmentof innovative solutions for property professionals.

As a Support Operator youwill be given the opportunity to provide resourceful telephonic and emailsupport to all Lexis Convey Customers.

Responsibilities

  • Efficiently use our ticketing system to record all support activities throughout the day
  • Stay in constant communication with managers, customers, and other support staff
  • Keeping up to date with and being familiar withall products supported by the Customer Support Operator
  • Dealing directly with customers in a friendly,helpful and efficient manner (telephonically, via email and live chat)
  • Escalating support calls by defined criteria orsituation
  • Essentialskills

    Fluent in English and Afrikaans

    Minimum of 2 years’ experience in conveyancing

  • Familiar with GhostConvey (now Lexis Convey)
  • DesiredSkills and Expertise

  • Grade 12 (Matric)
  • Conveyancing and or Paralegal Qualification
  • Flexible, approachable personality
  • Outstanding sense of urgency
  • Must be able to work under pressure and be self-managed
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