Spar CRC (Customer Relationship Consultant) - (East London)
PNet (Pty) Ltd
East London
4d ago

Core Functions :

Sales and Revenue Targets

  • Ensure all, new business acquisition and revenue targets set by the business, within your territory are achieved.
  • Grow existing customer base revenues through wider product mix.
  • Maintain and grow key relationships within the merchant base serviced by Sales Operations.
  • To embody the customer is king philosophy.
  • Business Development and Growth

  • Ensure that all existing clients are visited at least once during each structured call cycle
  • Ensure consistent up selling and cross selling of existing products to clients
  • Ensure any ad hoc promotional activity is executed as per sales operations briefs
  • New Business acquisitions.
  • Client Retention

  • Discuss with merchant their profit margins and monitored sales transactions as well as make comparisons over the previous months to optimise opportunities for profit (reports sent by Head office).
  • Adhere to existing client call cycle
  • Ensure at client retention targets are met by retaining at least 90%.
  • Provide support to internal and external clients regarding the following Operational queries Technical queries Financial queries
  • Ensure all calls are recorded and resolved.
  • Client Management

  • Ensure clients are made aware when they are not achieving required profit margins.
  • Ensure that training is given to clients on all new installations.
  • Ensure Point of Sales Material, such as posters etc, is given to clients giving information about the new products and the Company.
  • Give refresher training during call cycle when required.
  • Ensure that your client receives training.
  • Communicate with the clients regarding new products available, and on the market.
  • Report on Competitor activity
  • Review weekly sales report and RED Flag anomalies.
  • Reporting and Sales Administration

  • Ensure weekly call reports are completed accurately and honestly and handed in by the deadline
  • Non-Core Functions :

  • General Administration
  • Competencies

    The incumbent displays the following competencies :

  • Ability to Cold Call on Customers
  • Ability to identify opportunities and capitalise on them
  • Ability to Organise
  • Ability to take initiative
  • Ability to work under pressure and meet sales targets
  • Accountability
  • Achievement driven
  • Attention to detail
  • Effective communication skills
  • Excellent Presentations Skills
  • Excellent telephone and interpersonal skills
  • Flexibility
  • Good Negotiation Skills
  • Self Management
  • Stress Tolerance
  • Taking Initiative
  • Team work and collaboration
  • Skills / Requirements

  • Business planning & execution
  • Demonstrates initiative with a results orientation
  • Detailed, orientated and able to handle multiple tasks at one time
  • Excellent written and verbal communications
  • Good business acumen
  • Good interpersonal skills
  • Good organization skills
  • High level Technical understanding
  • Incumbent must have a good command of the English Language
  • Incumbent must have a valid driver’s license
  • Keen project management skills with an ability to interact with and motivate others to succeed on several fronts simultaneously
  • Microsoft Office : Advanced Excel, Word and Power point skills
  • Presentation skills
  • Prioritizes workload and meets deadlines for a variety of marketing "deliverables"
  • Problem solving skills
  • Professional
  • Results orientated
  • Self-motivated and able to work as a member of a team
  • Service orientated
  • Strong analytical, technical and mathematical abilities
  • Education & Qualification

  • Sound knowledge of business principles,
  • 5 Years + marketing and sales experience
  • Familiar with the purpose and composition of Service Level Agreements
  • Sales / Diploma or Degree in Marketing an advantage
  • Apply
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