Service Manager: Broadband Service Level and Contract Management
Western Cape Government
Cape Town
7d ago

Job Purpose

The Department of the Premier is seeking to employ an individual to manage ICT Service Delivery to Client Departments. The successful incumbent must be a well organised team leader.

This position is based in Cape Town.

Minimum Requirements

  • A relevant 3-year National Diploma / B-Degree qualification; A minimum of 6 years’ experience in network service level management of which 3 years must be in a middle management position;
  • A valid code B driving licence.

    Key Performance Areas

  • Manage a team of professionals and service providers that perform and deliver services to clients. Responsible for monitoring and managing broadband service levels against agreed Service Level Agreements (SLA's);
  • Responsible for administration, reporting and governance; Provide strategic management, Human Resource Management as well a Financial Management.


  • Advanced knowledge of ICT network service management principles and procedures; Knowledge of WAN and LAN architecture and systems;
  • Planning, analytical and communication skills; Advanced knowledge of IT SLA interpretation and execution.


    All-inclusive salary package of R 697 011 per annum (Salary level 11)

    Note on remuneration : Cost-to-employer (CTE) remuneration packages for certain occupation-specific dispensations (OSD), the middle-

    management service (MMS) and contract positions are inclusive of all costs related to service benefits or obligations including basic salary, 13th cheque, medical assistance, housing assistance, pension-

    fund contributions, etc. MMS remuneration packages are flexible and may be individually structured as prescribed. Where remuneration is not indicated as CTE, employees' service benefits or obligations are funded or co-

    funded in terms of the applicable prescripts or collective agreements.


    Note : Only applications submitted online will be accepted.

    Shortlisted candidates will be required to submit copies of their documentation for verification purposes. These candidates will be required to attend interviews on a date and time as determined by the department.

    The selection process will be guided by the EE targets of the employing department.

    Kindly note that technical support is only available from Monday to Friday from 8 : 00 to 16.00 should you experience any difficulties with your online application.

    Please ensure that you submit your application before the closing date as no late applications will be considered.

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