Banking Branch Manager (Kwazulu-Natal)
Adogreen Recruitment
12d ago

Job Description

  • Achieve Business Unit goals by attracting, recruiting, appointing and retaining competent team members.
  • Manage performance of branch staff by implementing performance agreements and ensuring a clear vision.
  • Provide regular performance feedback, including counselling, disciplinary hearings and representing the bank at the CCMA.
  • Ensure a high-performance culture and motivated branch staff.
  • Mentor and coach branch staff on identified performance gaps.
  • Create an environment of teamwork, encouraging staff participation in the decision-making processes.
  • Build capability of branch staff by identifying training and development needs.
  • Create work environment that aligns staff current and desired culture values.
  • Achieve sales growth. Ensure sales targets are met by branch staff.
  • Increase profitability and ensure business strategies / sales campaigns / marketing initiatives are executed.
  • Ensure effective cost management by team leaders and increase branch profitability month-on-month.
  • Monitor branch productivity, improve efficiency and increase revenue.
  • Meet business objectives and increase revenue.
  • Ensure the asset register accurately reflects all the assets in the branch.
  • Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
  • Contribute to the achievement of EE and transformation targets. Improve and enhance processes, encouraging staff to generate and communicate ideas.
  • Support the implementation of business strategy and act as a change agent to implement transformation initiatives and projects.
  • Deliver optimum client service by identifying branch capacity needs and requirements.
  • Ensure sound relationships are developed and maintained with stakeholders and clients.
  • Ensure service standards are adhered to and that clients are retained.
  • Build collaborative relationships with stakeholders through interaction at meetings, ceremonies, community events, client education initiatives and by providing client service.
  • Ensure increased client acquisition, satisfied clients and increased revenue. Enhance client experience aligned to the Nedbank brand.
  • Ensure new and existing staff meet regulatory and legislative requirements.
  • Ensure team leaders enforce internal controls and ensure staff adherence.
  • Ensure staff adhere to data quality standards.
  • Improve processes and systems that will contribute to improved client service delivery.
  • Ensure team leaders monitor the compliance of branch staff to applicable operational and legislative requirements.
  • Minimum Requirements

  • Matric and relevant Degree
  • Marketing qualification advantageous
  • Minimum 3 years Managerial working experience within the banking or financial services sector
  • Clear criminal & credit record
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