Product Support Technician - (Agriculture / Equipment) - JHB
PNet (Pty) Ltd
6d ago

Job Description :

The successful individual will be responsible for promoting, training, commissioning, advising, maintaining and repair

of the agricultural equipment in the field and at the factory, both nationally and into Africa.

Responsibilities :

  • Analyse, investigate and resolve product failures.
  • Take a leading role in trouble shooting and solving electronic, hydraulic and mechanical technical matters both at the factory and in the field.
  • Commission and install products and to provide Customer Support and training to both Dealers and end users.
  • Responsible for analysing customer requirements and issuing of quotations in line with the requirements.
  • Responsible for administration of record keeping, expenses and job cards.
  • Oversee all training needs of the Regional Sales Managers and factory staff and to assist and advise where necessary.
  • Provide telephone, face-to-face and online support to customers.
  • Ensure users can use the equipment by providing personal tuition and self-help
  • instructions
  • Arrange demo days and to ensure that the implements are set-up correctly.
  • Requirements : Qualification and Skill

  • Approximately 4-6 years’ experience in the agricultural technical service / support
  • industry on tractors and / or other specialised agricultural implements.
  • Have a formal qualification in the Mechanical, Instrumentation, Fitting, Agricultural
  • Field.
  • Technical experience relating to diagnostics / trouble shooting of GPS, mechanical,
  • electronic and hydraulic systems.
  • Ability to read prints and schematics.
  • Be fully bilingual in Afrikaans and English.
  • Market related salary and benefits.

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