Inbound Sales Agents - HomeChoice
HomeChoice Holdings Limited
Southern Suburbs (Cape) ZA
12d ago

Key Performance Areas

Meet sales objectives and revenue targets

  • Ensure that the agreed sales and revenue targets are achieved in line with business requirements
  • Meet operational and quality efficiencies

  • Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality
  • Always ensure that any outstanding tasks are up to date
  • Adhere to all service level agreements
  • Constantly and proactively communicate ways to improve efficiencies in our performance, procedures and systems
  • Ensure compliance standards and legislative requirements are adhered to and met against agreed quality benchmarks
  • Always make sure that the correct information is relayed to customers
  • Acquire and accurately capture all necessary information
  • Provide an exceptional customer experience

  • Ensure a professional, polite and efficient service is offered by acting as an ambassador
  • Take responsibility for each call by ensuring that advice is always given in the customers best interest
  • Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction
  • Continuously work towards improving the customer experience and service delivery
  • Closing Date for applications :

    Requirements

    Qualifications & Accreditations

  • Grade 12 / Matric or Equivalent qualification
  • Experience & Skills

  • Minimum of 1 year sales (inbound) experience within a Contact Centre
  • Effective communication skills (verbal and written)
  • Must be available to work shifts, weekends and public holidays
  • Clear credit and criminal record
  • Must be computer literate (Email, Internet, Word and Excel)
  • Excellent telephone etiquette
  • Attributes & Behaviours

  • Performance-driven and results-orientated with a relentless drive to succeed
  • A strong can-do attitude and an energetic positive approach
  • Attention to detail with a thorough approach to work
  • Excellent listening and interpersonal communication
  • Team player but able to work independently
  • Work Level Skilled Type Permanent Salary Market Related EE Position No

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