Branch Manager
Barclays Africa Group Limited
Johannesburg, ZA
23d ago


The appointment will be made in line with the AbsaEmployment equity strategy

Minimum requirements

  • Must have NQF level 6qualification, recognised by the FSB for FAIS purposes. (Please attach certificate on yourapplication).
  • Must have RE5 level 1Regulatory examinations passed. . (Please attach certificate on yourapplication).
  • One year under supervision in a FAISrole completed
  • Two (2) years managerialexperience in managing a branch or business area
  • Five (5) years workingexperience in a retail banking environment
  • Two (2) years salesexperience
  • Proficiency in MS Office(Word, Excel, PowerPoint and Outlook) and the Internet
  • No criminal record
  • Preferred requirements

  • Post graduate qualificationin banking or sales
  • Preference will be given toSouth African Citizens and Permanent residents of South Africa with proof ofpermanent resident status
  • Purpose

    The purpose of the role isto lead a Retail branch in drivingand delivering exceptional business performance, through the provision ofexcellent sales and service management, influential leadership, teamdevelopment and achievement of operational excellence.

  • Take complete ownership of andaccountability for the branch as a stand-alone business
  • Manage the outlet infrastructure bothinternally and externally, the overall appearance including the equipment,devices, signage and merchandise
  • Understand and implement local marketstrategies to maximise opportunities and business profitability. Use market intelligence to meet and exceedthe market needs.
  • Compile and communicate an effectiveaction plan for the branch which is understood and actioned by all staff
  • Distribute revenue targets and developthe means of achieving them by deploying local tactics to meet businessexpectations, by product and by individual
  • Monitor performance metrics
  • Lead performance dialogues with branchteam
  • Lead problem solving with branch teamon how to improve sales performance
  • Take ownership of annual sales plan
  • Lead and take ownership of campaignobjectives and specificities
  • Take part in sales activities andpromote a culture of sales proactivity
  • Provide clear direction to branch staffon the business objectives, translating and prioritising these into businessperformance measures at branch and individual level
  • Understand and provide clear directionto the branch based on market analysis of local area consumer trends andcompetitor offerings
  • Identify opportunities for branch teamto grow the business based on local market opportunities
  • Live the Values through visibledemonstration of required behaviours
  • Ensure that the branch achieves Absa’stransformation objectives e.g. Financial Services Charter (FSC), Code of GoodPractice (CoGP) and Black Economic Empowerment (BEE)
  • Own the customer experience within thebranch and instil a culture where customer complaints are resolved at firstpoint of contact
  • Help people achieve their ambitions inthe right way by demonstrating customer focused behaviour through thepurpose and values of the organisation
  • Drive customer focused behaviour in thebranch by role modelling great customer service
  • Mitigate and manage risk, frauds andlosses in the branch by ensuring policies and procedures are consistentlyapplied and embedded
  • Be the local face of Absa by beingvisible and available in the branch and the community
  • Develop the external market andcommunity profile needed to maximise local marketing opportunities
  • Link community initiatives to bothbusiness opportunities and colleague events
  • Promote community agenda within thebranch
  • Ensure compliance with Absapolicies, legislation and regulations and that all staff compliance trainingand attestations are in place
  • Perform people managementfunctions, including but not limited to :
  • oworkforce and recruitment demand planning


    otalent management and succession planning

    omentoring and coaching

    omanagement of discipline and grievances

    operformance development

    oreward and recognition management

    otraining and development

  • Review and update thebranch organisation structure regularly
  • Competencies

  • Deciding and initiating action
  • Leading and supervising
  • Working with people
  • Relating and networking
  • Persuading and influencing
  • Planning and organising
  • Entrepreneurial and commercial thinking
  • Delivering results and meeting customerexpectations
  • Coping with pressure and setbacks
  • Apply
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