Service Consultant D
Home Loans Sales OperationsEnds 17 Sep 2018
Gauteng, South Africa
8d ago
  • About us, purpose, experience and qualifications
  • about us

    With FNB, you can be part of a company that offers you a career, not just a job. With a wide range of employment options and business areas to choose from, you are bound to find a perfect fit.

    We share accountability with our employees and provide you with the best possible opportunities to learn and grow. We are breaking new ground with our innovative thinking and challenging our employees to think differently and develop into the thought leaders of the future.

    The foundation of our success is in our entrepreneurial culture and the belief that our people are our single most important resource.

    If you share our values of being : Helpful Effective Ethical Innovative Accountable and you have one simple goal : to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team.

    All appointments will be made in line with the Bank’s EE Strategy.

    purpose

    To provide excellent customer service through multiple channels (face to face, telephonic, internal, external, etc) by facilitating query resolution, processing customer request and managing customer’s expectations.

    experience and qualifications

    Grade 12 Computer Literacy 0 to 1 years in customer service

  • Additional information and responsibilities
  • additional requirements

    There are no additional requirements associated with this vacancy.

    responsibilities

    Drive significant growth and profitability in the context of cost management. Deliver exceptional service that exceeds customer and stakeholder’ expectations through proactive, innovative and appropriate solutions.

    Manage SLA's with internal and external service providers. Engage with the customers in a professional way as specified in the service standards.

    Ensure customers needs and expectations are understood. Process the customers' requests in an efficient and effective way.

    Resolve all customer queries efficiently, and within agreed timelines. Build and maintain relationships with internal and external parties to support the business strategy Maintenance of expert knowledge on product including pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.

    Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information and systems relevant to the customer query / request.

    Comply with governance in terms of legislative and audit requirements Track, control and influence business activities with the specific aim to increase sales and service efficiencies.

    Manage own development to increase own competencies.

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