Client Services Manager
The Creative Counsel
Melrose, ZA
9d ago

Overview

PURPOSE OF THE POSITION :

Full accountability and management for the accounts assigned as well as its staff in the execution of all client campaigns’, achieve section sales and profitability targets.

KEY DUTIES & RESPONSIBILITIES :

  • Plan and implement annual strategy for your section.
  • Plan and manage client sales & growth retention
  • Manage and control campaign expenditure within agreed budgets
  • Manage customer service activities and staff competence, so as to optimise and sustain performance, profitability and customer satisfaction.
  • Liaise with and utilise support from shared services, suppliers and other partners as required.
  • Seek and continuously develop knowledge and information about competitor activity, pricing and tactics, and communicate this to relevant departments in the Company.
  • Recruit, train, manage, motivate & develop staff according to company policies and employment laws, and ensure relevant HR procedures are followed (appraisals, discipline, grievance, etc).
  • Create a talent pool for all positions within your section to minimise disruption to business in the event of resignations.
  • Develop personal skills and capability through on-going training, as
  • KNOWLEDGE

  • An understanding of how to set up and run an account / client
  • An understanding of how to set up and run a project plan and SLA
  • An understanding of how to report back to our clients on Excel, PowerPoint and Word
  • Knowledge and understanding of FMCG industry
  • Background in Advertising, Marketing and Activations essential
  • Good geographical knowledge of South Africa
  • Understanding of Retail Merchandising
  • Understanding Brand Marketing
  • Knowledge of the Basic Conditions Employment (BCEA) and Labour Relations Act (LRA)
  • WORK SKILLS

  • MS Excel Intermediate
  • MS PowerPoint Intermediate
  • MS Word
  • Demonstrated use of Task in Outlook
  • Extremely strong planning ability
  • Solid numerical aptitude
  • GENERAL SKILLS / ATTRIBUTES

  • Good verbal and written English
  • Self-Motivated
  • Able to use own initiative
  • Able to multitask
  • Work well under pressure
  • Acute attention to detail
  • Ability to meet tight deadlines
  • Thinker (logically & laterally)
  • Excellent interpersonal skills
  • Ability to manage a team of diverse people
  • EXPERIENCE

  • Minimum of 3 years work experience on projects / campaigns
  • Minimum of 1 year in a supervisory capacity with a staff compliment of + / - 5 personnel
  • Thorough understanding and experience in executing against Job Briefs or SLA’s
  • Experience in dealing with clients at a management level
  • Evidence of being able to effectively prioritize and meet tough deadlines
  • Experience in working in a high pressure, fast paced environment
  • Minimum of 1 year operational work experience in FMCG or trade marketing capacity a prerequisite.
  • EDUCATION :

  • Minimum Matric Senior Grade (English / Maths a must) or experience requirement is met. A tertiary diploma or degree in marketing would be advantageous.
  • Please note applicants who do not meet the criteria will not be considered.

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