Customer Consultant
Stanbic IBTC Bank
Gauteng, South Africa
3 months ago

Job Details

Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-

leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth.

We now need a talented and resourceful individual to help us fulfill our business objectives and build customer loyalty.


Key Responsibilities / Accountabilities


Preferred Qualification and Experience

  • Matric
  • FAIS credits and RE5
  • 3 years branch banking experience, with exposure to customer service and sales
  • Knowledge / Technical Skills / Expertise

  • Good knowledge of personal market products and the processes underpinning them.
  • Must have detailed understanding of the Region and competitor activity.
  • Good knowledge of product criteria and bank policy regarding appropriate pricing, charges and interest rates.
  • Knowledge of the documentation related to personal market credit routine.
  • Knowledge and understanding of credit behavioural scoring and application systems, the granting process and risk management principles.
  • General knowledge and understanding of financial statements, including application of policies and principles for evaluation and management of the risk associated with lending.
  • Knowledge of the Code of Banking Practice.
  • Basic knowledge of products sold elsewhere within the Group.
  • Understanding and support of the bank’s multi-channel environment.
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