Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?
If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees.
You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.
You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.
You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success.
You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams.
Great work. Great opportunities.
Want to be part of our team?
The purpose of this position is to lead People Shared Services, including the payroll function, ensuring all services provided to employees, managers and the people team are effectively and efficiently delivered to continually improve the employee experience.
What you'll be doing
What would make you a good fit for this role?
1. Service Delivery
Ensure that the operational service level agreements and contractual requirements are met, Direct short and long term planning to meet operational and contractual targets
Serves as the subject matter expert on employee transactions and acts as an advisor to the organization to resolve and implement functional modifications when necessary
Establish and measure performance across all areas of the shared services environment against agreed metrics or establish success metrics to build credibility and value, and communicate changes in process proactively.
Identify, support and manage the transition of new or additional services into the People Shared Services Centre
Identifies and implements process and technology improvements to enhance functional effectiveness and maximize operational effectiveness.
Ensure flexibility and agility of the shared services to be able to meet our customers changing requirements and to better support their service transformation
Works with relevant central / support areas to allocate resources and ensure easy, positive and brilliant experiences services internally and externally
Drives and supports the cultural change necessary within the internal organization and the business to drive the adoption of standardized processes and quality delivery.
Collaborate with key stakeholders to ensure the buy in and support for a shared services centre that is focused on service excellence, is optimized, enabled by technology and expertise, and continuously improves the employee experience.
2. Operational Performance
Develop, establish and direct implementation of operating policies and standards in within the shared services operations , ensuring they are either innovative or aligned to global operating model
Manages all systems and activities to ensure that production and quality expectations meet or exceed all departmental requirements.
Ensures that all Company-related administrative electronic forms, reports, and processes are completed accurately and in a timely manner.
Conducts data integrity reviews to ensure that production and quality expectations are being met, providing timely feedback and coaching to ensure performance metrics are being met or exceeded
Works with HR Centres of Expertise and Business Partners to define appropriate HR service level targets and defined responsibilities
Manages technology vendor partners and the tools that they provide to support HR Service delivery.
Designs, develops, and generates reports, analyzing the data to ensure accuracy and to support decision making
Compiles work volume statistics and monitors other relevant and business-impacting metrics
Provides input into and implements commercial models to drive process and operational efficiencies and enable pass through or charging of shared services delivery
Develops and maintains the Shared Services financial plans and budget
Directs Shared Services Operations to meet budget and other financial goals to support the strategic business goals
Ensures that financial targets and plans are communicated
Ensures tracking, monitoring and reporting on Shared Services financial activities
Leads by example in living the values of the organisation
Ensures the department is fully equipped to handle the work load and distribute work flow
Coaches to ensure a full understanding of consequences of errors
Creates an environment that fosters team work and co-operation amongst team members
Creates awareness of Merchants strategic objectives and their alignment to the department and company objectives
Communicates effectively, building and maintaining relationships
Ensures consistent compliance to company policies and procedures, corporate governance and relevant legislation
Attraction & Selection
Ensures appropriate staffing and action accordingly
Identifies need for creation of position and forward recommendation to direct manager and HR
Ensures appointments are in line with EE targets / strategy
Selects and places candidates in terms of agreed recruitment and selection process
Develops and empowers people, recognizing and rewarding value-added performance
Training and Development
Continually strives to up-skill and motivate staff through effective leadership, mentoring, coaching, performance improvement and the creation and implementation of individual development plans
Monitors implementation of training needs as per individual development plans
Guides in Career Pathing and ensures Succession Planning
Identifies, manages and develops talent
Assumes responsibility for identifying key roles and potential successors for the roles
Ensures successors are placed within an acceptable time frame.
Sets direct reports quantitative and qualitative performance objectives and ensure individual performance objectives are in place and reviewed to meet organisational and individual needs
Ensures performance reviews take place with direct reports, identifies poor performance and takes corrective action
10 12 years HR and Payroll experience, within a leadership position
Planning and Organising (L4)
Oral and Written Communication (L3)
Concern for Excellence (L3)
Change journey initiation (L4)
Problem Solving (L3)
Technical Expertise (L4)
Financial Management (L3)
Join our growing global team and accelerate your career with Dimension Data. Apply today.
Diversity in Dimension Data
Dimension Data is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.
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