IT System Support Technician at National Research Foundation
The National Research Foundation
Faure, Cape Town, Western Cape, ZA
16h ago

Purpose

IT System Support Technician will be responsible for the development and maintenance of the Laboratories Computer Systems.

Minimum Requirements :

  • Three (3) year post-matric technical diploma in Information Technology
  • 2 years technical experience ( hardware and software) and
  • 1 - 2 years in a customer service environment
  • Skills and Attributes :

  • Practical experience with, and working knowledge of, computer hardware and software
  • Experience and knowledge of computer networking principles and techniques, including configuration and maintenance of network hubs and switches, cabling and wireless networks
  • Helpdesk knowledge and experience dealing with customers; understanding how to deliver clear and effective IT support services
  • The following experience will be an advantage :

  • MSCA, Linux+, Network+
  • Competencies :

  • Application Support
  • Network Support
  • Service desk and incident management
  • Problem management
  • System software administration
  • Security administration
  • Duties will include but are not limited to :

  • Provide technical and troubleshooting assistance related to computer hardware, software and network devices.
  • Perform other necessary administration tasks (user account maintenance, logging tickets)
  • Install, test and configure new workstations, network devices, peripheral equipment and software
  • Provide helpdesk support and resolve problems to the end user's satisfaction
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk and when necessary, escalating it to the appropriate support groups
  • Advanced knowledge of desktop security
  • Follow up on outstanding requests and ensure timely resolution
  • Undertake other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility
  • The ideal candidate will have the following competencies :

    Experience

  • Practical experience with, and working knowledge of, computer hardware and software
  • Experience in configuration and maintenance of network hubs and switches, cabling and wireless networks
  • Experience and knowledge of computer networking principles and techniques
  • Experience dealing with customers
  • Experience in Linux+
  • Experience in MSCA
  • Technical experience (hardware and software)
  • Experience in Network+
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