Client Service Manager C
FNB Business Growth Chief Operations Office
South Africa in FNB Business Growth Chief Operations OfficeEnds 15 Aug 2018
12d ago
  • About us, purpose, experience and qualifications
  • about us

    With FNB, you can be part of a company that offers you a career, not just a job. With a wide range of employment options and business areas to choose from, you are bound to find a perfect fit.

    We share accountability with our employees and provide you with the best possible opportunities to learn and grow. We are breaking new ground with our innovative thinking and challenging our employees to think differently and develop into the thought leaders of the future.

    The foundation of our success is in our entrepreneurial culture and the belief that our people are our single most important resource.

    If you share our values of being : Helpful Effective Ethical Innovative Accountable and you have one simple goal : to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team.

    All appointments will be made in line with the Bank’s EE Strategy.

    purpose

    To lead a team within the client service environment as well as implementing the client service strategy and ensuring that the team operates within the specified parameters and exceptional service levels are maintained.

    experience and qualifications

    Degree or Diploma 5-10 Years related experience

  • Additional information and responsibilities
  • additional requirements

    There are no additional requirements associated with this vacancy.

    responsibilities

    Achieve net profit growth for business Drive significant growth and profitability in the context of cost management Manage costs / expenses within approved budget to achieve cost efficiencies Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions Manage existing clients and grow portfolio through making contact and generating leads Resolve all customer queries efficiently, and within agreed timelines.

    Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.

    Maximise cross sell opportunities and strengthen client relationships Prepare business communication that is of a professional standard Provide sales support efficiencies and services in order to ensure retention of clients Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information Comply with governance in terms of legislative and audit requirements Enter all Qualified leads into the sales pipeline and maintain on a daily basis Develop Strategies to improve operational and cost efficiencies by tracking, controlling and influencing Sales and Service activities with the specific aim to increase sales and Service efficiencies of the team Develop materials and documentation including minimum standards, templates, guidelines, FAQ’s and processes Develop a deep understanding of the technical trends, market, competition and trends in the market.

    Research and identify new entrants in the relevant industries (mobile, payments, finance etc). Assess opportunities and threats from these entrants Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data Manage own development to increase own competencies Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies

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