VIP Account Manager – Gaming, Betting and Gambling
Initiate International
Cape Town
8h ago

An online and sports betting company based in Cape Town has a job opening for a VIP Account Manager to join their VIP department.

The VIP Account Manager will be responsible for the management and retention of all high-level clients VIP’s as well as building and optimising relationships with VIP’s within the product to increase lifetime value and growing the VIP data base.

Your key job responsibilities as the VIP Account Manager in Cape Town will include :

  • Build and maintain constructive relationships with premium customers and potential customer
  • VIP satisfaction through proactive campaigns, positive feedback received and long-term business relationships kept
  • Perform VIP, targeted outbound campaigns through call and email including things such as winbacks and reactivations
  • Proactively anticipate VIP needs and assure maximum satisfaction and loyalty through analysing game play; what they are betting on, how much and when
  • Monitor and analyse customer activity to identify new contacts and maintain high rollers
  • Make recommendations for player gifting, hospitality events and bonuses
  • Participate in events for VIP; identify suitable players to attend events and regularly attending themselves ensuring they are professional and friendly at all time
  • Requirements for this VIP Account Manager job in Cape Town , South Africa will include :

  • At least 2 years’ experience as an account manager in the sports industry (preferred)
  • Must have experience in managing a team of people
  • Strong knowledge of sports betting
  • Experience of working in high profile customer focused environment
  • Able to provide an efficient and professional service that contributes to VIP satisfaction and retention
  • Inspired by working within a multicultural and face paced industry
  • Desire to develop a career within the online sports betting industry
  • Apply
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