Technical Architect
Dimension Data
Johannesburg, South Africa
9d ago

Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?

If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees.

You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.

You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.

You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success.

You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams.

Great work. Great opportunities.

Want to be part of our team?

The Collaboration (Collab) Technical Architect is the primary technical solution crafter for clients in the Dimension Data business.

The Collab Technical Architect has broad product knowledge integrated with strong technology understanding. The individual may focus on a particular area of technology or domain and associated products.

This employee’s primary responsibility will be the overall technical design and build of the custom elements of the solution.

This will include the ability to design the physical domain from the communications layer, to Audio Visual, video conferencing , Media (resource management, digital signage, streaming, etc ) and all Cloud services for Hybrid solutions.

Solution design

The Collab Technical Architect is a consultative sales, technology and solution focused specialist who has the ability to create excellent client relationships with their technical expertise.

In addition to being viewed as a trusted technical advisor to the client, the Collab Technical Architect will also have responsibility for solution and design, business development, and transition of projects from pre-

sales to delivery, and sales support. The Collab Technical Architect provides presales technical support and expertise in analysing client requirements, in conjunction with the client’s current Collab capabilities and ensuring technical solutions will accomplish the client’s objectives.

This individual will work with Solutions Architects to produce a technical specification for the custom development and systems integration requirements for the solution.

They will develop or produce the technical design document to match the solution design specifications.

Contribute to proposals

These employees demonstrate strong client engagement skills with clients of a mid-complexity base. This requires the ability to participate or lead in scope of work determination, product pricing and RFP / RFI responses.

The Collab Technical Architect works closely with the Client Manager throughout this process and will also assist in the decision to pursue or abort a deal.

They assist with the determination of outsourcing, product pricing and collaborates with the Client Managers to develop an implementation solution.

Product sales

The individual is expected to achieve products sales to meet specified financial goals according to specified financial metrics.

The Collab Technical Architect has a responsibility for influencing and guiding members of the sales team and to ensure that they are equipped to close deals.

They also need to maintain visibility of forecasting and sales pipelines in order to influence potential deals.

Proof of concept

A strong vendor relationships is required to ensure an understanding of the vendor’s products business and technology positioning.

This individual is expected to manage client proof of concept (POC) initiative, which will require the involvement of the appropriate resources, and set up and delivery of the POC.

To obtain a working client solution the individual acts as a bridge between the client, Engineers and Consultants (technical solution viability) and Project Managers teams (project initiation).

On all medium sized engagements the Collab Technical Architect owns the proposed solution and transitions the build / implementation to the delivery team.

This means that he / she remains engaged with the client all the way through to the transfer to managed services and returns as thought leaders for the next opportunity.

All processes should comply with all defined project management methodologies.

Coaching and training

The Collab Technical Architect has a technical consulting aptitude, focusing on the business and sales aspect. The individual trains and coaching the sales team and when applicable teams of Engineers and Consultants to transfer product knowledge.

The Collab Technical Architect also mentors the Product Specialist and Product Supporters.

Implement solution

Vendor product, sales and technology certification is required. They use their previous technical project lead experience to guide successful implementation of a system solution.

They may be required to manage multiple development designs and projects to meet client and project timelines.

Opportunity realisation

Specifically relating to opportunity pursuit the Collab Technical Architect will :

  • Evaluate each opportunity for alignment with Dimension Data capabilities and business policy.
  • Prepare the executive summary that outlines all of the information gathered from the client in regards to their needs, as we understand them.
  • Document the statement of work along with all labour requirements.
  • Work with the Client Manager to prepare the pricing format that will be supplied to the customer.
  • Perform the actual solution design and prepare a parts list outlining equipment to be provided.
  • Develop and manage a proof-of-concept as such may be required.
  • Engage all technical resources required for an accurate solution design.
  • Document all deliverables and what constitutes a successful completion.
  • Review the final parts list as supplied by the Client Manager and submit all information to the applicable bid team for final assembly.
  • Verify the proposal’s accuracy and sign off on the final documents to be presented to the client.
  • Assist the Client Manager during the final presentation to the customer as appropriate.
  • Behavioural skills

    As corporate citizens they are good team players and exhibit the required level of management skills required from middle level managers.

    He or she practices two-way communication and listens to understand other’s point of view. Collab Technical Architects have good analytical and consulting capabilities.

    They demonstrate the ability to collaborate and communicate effectively with team members, contributing to their success.

    What would make you a good fit for this role?

  • At least 5 to 8 years' professional technical experience related to unified communications and collaboration, included media technologies (AV, VC, Resource Management, Digital Signage) and cloud solutions (public, private and hybrid)
  • A minimum of 5 years in a professional technical role
  • Qualification in Information Technology and / or Technology Management
  • Willingness to travel to client locations
  • Experience

  • A good understanding of the vast range of IT operations and service offerings
  • Proven client engagement and development consulting experience
  • Experience managing expectations when balancing alternatives against business and financial constraints
  • Proven experience in a variety of architectures for specific domain or specialisation
  • Project management experience
  • Experience in technologies such as Cisco, Polycom, Crestron, Extron, Condeco, Exterity, Kramer, Samsung, etc.
  • Join our growing global team and accelerate your career with Dimension Data. Apply today.

    Diversity in Dimension Data

    Dimension Data is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.

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