Branch Manager
Barclays Africa Group Limited
Johannesburg, ZA
11d ago

Introduction :

Are youconsidering the possibility of running a successful business dedicated tocustomer service and profit where you can also help people achieve their careerambitions?

You can do exactly this as a Branch manager in Absa.

A career at Absapromises opportunities and challenges. We have an opportunity for you to bepart of an organisation that is changing the future of banking.

The challengeis to drive change and lead us into the future.

This is Absa :

Absa is anemployer of choice represented in 10 African countries. The organisation isvibrant, human, smart and committed with open communication channels.

We putpeople at the centre of what we do, therefore our relationships with colleaguesand clients are not separate activities, but part of the bigger businesspicture and our drive to become the bank of the future.

It is no coincidencethat our business are inspired and informed by our central purpose which is helping people achieve their ambitions in the right way’.

What’s in it for the successfulcandidate?

  • Challengingwork that makes a difference to people
  • Clearleadership and an open, values-driven culture.
  • Opportunitiesfor learning and personal growth.
  • Thetools, teamwork and support you need to do a great job.
  • Recognitionof your potential and reward for your contribution.
  • Assistanceto build the career that is right for you.
  • Moreabout the role :
  • Reportingto the Area Head, the Branch Manager is responsible for leading a specifiedbranch within an Area with regards to customer service and profit.
  • Key Responsibilities :

  • Deliveringon all performance targets for the allocated branch (end to end accountabilityacross
  • scorecardelements).
  • Managesales and service agenda for the branch by leveraging market understanding anddigital banking priorities to provide input into target setting and business planningprocesses.
  • DriveCustomer Experience within the Branch.
  • Identifyopportunities for business growth within the branch, across the area and acrosschannels outside of the branch network e.
  • g. self service channels, externalsales.

  • Identifyopportunities across business units (product lines) and on identifiedopportunities.
  • Identifyand integrate risk in the branch by managing and integrating the day to dayoperations and identifying operational risk issues and opportunities forimprovement, acting on these in a timely manner to deliver against key metricsof service, productivity (cost to serve), conduct etc.
  • Manageeffective resource / capacity planning and a multiskilling plan and approachfor the branch that ensures a consistent balance between service, delivery andcost to serve.
  • Facilitatecollaboration between team members and across the customer network toeffectively deliver on market opportunities presented for multichannel andcross product line growth in the interests of One Absa.
  • Coachsales and service teams towards the effective delivery of branch performanceand service excellence targets.
  • Createa high performance culture and high engagement work environment within the branchleveraging routine and effective coaching for performance techniques.
  • Activelyengage customers and community by effectively building networks & network engagementroutines.
  • Requirements :

    It is moreimportant than ever to attract people who have the right skills, values andbehaviours to take our business forward.

    If you comply with the requirementsbelow, this opportunity may be for you.

    Competencies :

  • Leading and Supervising
  • Persuading and Influencing
  • Entrepreneurial & Commercial thinking
  • Deciding and Initiating Action
  • Analysing
  • Planning & Organising
  • Adopting and responding to Change
  • Education and Experience required :

  • Aminimum of a B Comm Degree or an equivalent NQF level 7 qualification
  • FAISCompliant (Qualification and Regulatory Examinations passed)
  • PostGraduate qualification is preferred
  • 5-8years' retail banking experience that includes management responsibilities,strong team
  • leadershipand risk management
  • Branch / locationmanagement experience is preferred
  • Proficientin MS Office (Word, Excel, PowerPoint and Outlook) and the Internet
  • Nocriminal record
  • Preferencewill be given to South African Citizens and Permanent residents of South Africawith
  • proofof permanent resident status
  • General :

    Theappointment will be made in line with the Absa Employment Equity andTransformation strategy.

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