Sound knowledge of claims principles in industry including Claims management
Actively Manage and oversee start to end claims function of the claims handlers in the division and assist them technically.
Contribute to the growth and profitability of the Company by providing excellent service and maintaining relationships
Manage and Organize day to day operations by establishing priorities to ensure Registering, handling and settling of claims on Company’s delegated authority and at the same time maintain the standards of the claims department
Develop and support the delivery of functional strategies, targets, operational plans through consistent, transparent and aligned processes across the business.
Overseeing implementation and setting control measures
Supervision & training of claims staff
Oversee the development needs of staff
Set key performance deliverables; allocate work and responsibilities, measure performance
Ensure delivery of best practice.
Liaising in a professional manner with brokers and other insurers in respect of claims aspects
Following up on regular intervals and provide constructive feedback to brokers and management
Respond to queries within 24 hours
Work with different people internally and externally to improve service, efficiency, and improve presentation of information.
Procure service providers and partners, negotiate costs.
Actively build, improve and maintain relationships with all stakeholders, i.e. internally and externally.
Meet with brokers, service providers, partners and other divisions to ensure challenges they may face are addressed.
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Thank you for your interest, should you not receive a response within 2 weeks of applying, kindly consider your application unsuccessful.