XLink Field Support Consultant
Vodafone Limited
Johannesburg,South Africa
12d ago

Vodacom is a Leading African Mobile communicationcompany providing wider range of communication services including mobile voice,messaging, data and converged services to over 73.

6 million customers. From our roots in South Africa, we have grownour mobile network business to include operations in Tanzania, DRC, Mozambiqueand Lesotho.

The mobile networks cover a total population of approximately 200million people. Through Vodacom BusinessAfrica (VBA) we also offer business managed services to enterprises in over 40countries across the continent.

Vodafoneis the majority shareholder of Vodacom and has a 65% share.

We’re at our best when we lead and over the past 20years, as the Company that pioneered mobile in South Africa, Vodacom hasachieved a remarkable list of firsts.

We’re immensely proud to be a leader in our field and are 100% committedto continue trailblazing.

  • We employ individuals who areas passionate about customers as we are. We are truly Customer Obsessed whichmeans that we are passionate about exceeding customer expectations;
  • workrelentlessly to really understand the customer; look at decisions through thecustomer’s eyes and take personal accountability for the customer experience.

    We have the below vacancy available in our Organisation :

    The H Band role is basedwithin Technology.

    The role of the is toprovide onsite technical support across the XLink suite of products, OutsourcedServices customer solutions and IoT solutions.

    Your responsibilities will include :

    Onsite technical support :

  • Conduct pre-implementation site visits andaccurately document the installation requirements
  • Conduct site installations including verifying theproduct / solution is in working order, customer training has taken place,documentation has been signed-off
  • Provide onsite technical maintenance as per thecall log
  • Escalate errors or trends as identified
  • Assist with multi-party site visits, installs andescalation investigations
  • SLA Management :

  • Responsible for adhering to the Operations processregarding SLA management including :
  • Provision of ETA and SLA
  • Fault resolution within SLA
  • Closing details submitted from site
  • Achieve call volume benchmarks monthly
  • Administration :

  • Complete JobCards in detail, including mandatory fields
  • Submit accurate claims monthly and on time
  • Attend Field Support meetings and one-to-onemeetings with Manager
  • The ideal candidate for this role will have :

  • National Senior Certificate / Grade 12
  • A+ and N+ desirable)
  • 3 - 5 years’ relevant workexperience in a similar role
  • The base location for this role is Midrand, Commercial Park.

    The Company’s approved Employment Equity Plan andTargets will be considered as part of the recruitment process. As an EqualOpportunities employer, we actively encourage and welcome people with variousdisabilities to apply.

    Vodacom is committed to an organisational culturethat recognises, appreciates and values diversity & inclusion.

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