Position Description :
Claims Manager Insurance Claims Department
A challenging position exists within the Financial Services Insurance Claims Department for a self-motivated and assertive individual to identify trends and anomalies, investigating possible solutions and ensure the delivery thereof with all relevant stakeholders.
The incumbent will be reporting directly to the Claims Department Manager.
Your responsibilities would include :
Review, analyse and provide improvement solutions on claims management processes in line with product requirements.
Identify and manage claims related risks in line with legislative
Monitor compliance in line with regulatory requirements such as Quality Assurance, Audit reports, TCF Outcomes.
Provide management support to Claims Team, (e.g. IR, Performance Management, training, coaching, staff retention, engagement and morale etc.)
Ensure effective communication and relationships with all internal and external business partners, including Marketing, Finance, Legal, Compliance, Underwriters and Third parties.
Ensure all operational requirements are adhered to as per agreed upon Service levels.
The ideal candidate will need :
BCom Degree desirable
Diploma & Insurance related qualification
RE5 Financial Services Board Qualification desirable
5 years minimum insurance claims experience
3 years management experience within Claims or Customer Services
2 years minimum customer services experience
Knowledge in Claims Management tools
IR knowledge and people processes
Experience on VISION, SAP and PIMS applications desirable
Be computer literate MS Office & Excel
Analytical thinking and logical ability
Be able to influence and persuade
Effective communication skills (verbal, written, electronic and interpersonal)
Ability to work in a pressurised environment and meet deadlines / targets
Time management skills
Leading, coaching, mentoring and performance management skills
Problems solving and decision making
Adaptability and flexibility
Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.
Please ensure that your Line & HR Manager are aware of and support your application.