Claims Manager
The Foschini Group
Cape Town North
12d ago

Position Description :

Claims Manager Insurance Claims Department

A challenging position exists within the Financial Services Insurance Claims Department for a self-motivated and assertive individual to identify trends and anomalies, investigating possible solutions and ensure the delivery thereof with all relevant stakeholders.

The incumbent will be reporting directly to the Claims Department Manager.

Your responsibilities would include :

  • Review, analyse and provide improvement solutions on claims management processes in line with product requirements.
  • Identify and manage claims related risks in line with legislative
  • Monitor compliance in line with regulatory requirements such as Quality Assurance, Audit reports, TCF Outcomes.
  • Provide management support to Claims Team, (e.g. IR, Performance Management, training, coaching, staff retention, engagement and morale etc.)
  • Ensure effective communication and relationships with all internal and external business partners, including Marketing, Finance, Legal, Compliance, Underwriters and Third parties.
  • Ensure all operational requirements are adhered to as per agreed upon Service levels.
  • The ideal candidate will need :

  • BCom Degree desirable
  • Diploma & Insurance related qualification
  • RE5 Financial Services Board Qualification desirable
  • 5 years minimum insurance claims experience
  • 3 years management experience within Claims or Customer Services
  • 2 years minimum customer services experience
  • Knowledge in Claims Management tools
  • IR knowledge and people processes
  • Experience on VISION, SAP and PIMS applications desirable
  • Be computer literate MS Office & Excel
  • Business acumen
  • Analytical thinking and logical ability
  • Numerical skills
  • Be able to influence and persuade
  • Effective communication skills (verbal, written, electronic and interpersonal)
  • Ability to work in a pressurised environment and meet deadlines / targets
  • Time management skills
  • Leading, coaching, mentoring and performance management skills
  • Problems solving and decision making
  • Delegating
  • Adaptability and flexibility
  • Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.

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