Proof Reader
Exigent Group Limited
Green Point, Cape Town, South Africa
1d ago

Description

Exigent is a leading global LPO with an international footprint. We pride ourselves on innovative and strategic thinking.

Through our Optimisation, Legal and EVS divisions we are able to help businesses align their goals with their legal obligations.

To proofread manuscript documents (which may or may not have been typed in house) to a high level of accuracy and volume and liaise with clients in a professional way to ensure their requirements are met for all work processed.

Technical Skills

  • Proofreading manuscript legal documents for accuracy of typing, consistency of format and layout, consistency of defined terms, adherence to house style, sense, clarity of English;
  • all to tight deadlines.

    Making sensible and pragmatic judgement calls on when to suggest improvements to wording.

    Performing a range of services full reads, part reads, read throughs, comparisons to client expectations.

    Communicating with the client to ascertain instructions and update on progress of deadlines.

    Producing clear, legible hard copy mark-ups using a specific set of markings.

    Adhering to internal processes and procedures.

    Working as part of a team to ensure delivery of a consistently high quality service.

    Offering assistance to other teams where work levels require and meeting the criteria of the Quality Controller role in checking audio / manuscript for other teams.

    Communication

    Notify client (at least 1 hour before deadline) when work will take longer than anticipated or, if struggling with a particular piece of work, keep the client informed as to progress and update Workflow immediately.

    Where assistance is offered to other teams, apply consistent and fair ratings on work produced, using company standards.

    Provide timely and constructive feedback on any work.

    Notify the Client Manager of any ongoing performance issues with individual team members.

    Ensure that timesheet is entered daily on Simply Personnel.

    Ensure that all communication is documented and communicated where necessary with other shifts (handover).

    Work Coordination

    Be able to change work priorities rapidly in order to meet the needs of the team and business.

    Ensure all work is returned to the client in a professional and timely manner, alerting clients of any problems or late delivery.

    Coordinate the administration tasks associated with processing and returning work for your allocated team / practice group.

    Apply common sense understanding when carrying out instructions furnished orally or in writing and convey specific instructions to administrators or typists as necessary.

    Read and comprehend instructions and query with the client immediately upon receipt where these are unclear.

    Ensure all work is correctly processed and recorded via Workflow.

    Client Management

    Be proactive in making suggestions to the Client Manager regarding improvements that could be made to work methods or processes to improve client service.

    Targets

    For every hour worked a minimum of 8 pages of manuscript need to be proofread.

    Where assistance is offered to other teams and audio work is done, the same audio targets apply as for the Quality Controller job description.

    Chargeable time of 80% of the day is a minimum.

    Training

    Taking feedback given by Client Manager and clients on board and ensuring that errors do not reoccur.

    Highlighting any staff training needs to the Client Manager to ensure appropriate training is given.

    Skills, Knowledge and Experience

  • Excellent command of English, both written and verbal.
  • Thorough and meticulous, with an excellent eye for detail.
  • Ability to work well under pressure.
  • A willingness to develop new skills.
  • Excellent interpersonal and communication skills (oral and written).
  • Good working knowledge of MS Office.
  • Ability to concentrate for protracted periods whilst maintaining quality.
  • Ability to remain objective, calm and professional at all times.
  • Team player, and able to work unsupervised when necessary
  • Ability to work to tight deadlines and to be able to prioritise where necessary.
  • Previous client service experience preferable.
  • Benefits

    Great opportunity for growth

    Positive energetic environment

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