Membership Manager
PNet (Pty) Ltd
Rosebank
7d ago

JOB PURPOSE

To ensure that all received new application forms from clients are properly underwritten and captured accurately on the system within the agreed turnaround time.

To ensure efficient and effective management of Membership department at all times. To ensure that controls and procedures are in place to deliver on our service levels at all times.

KEY PERFORMANCE AREAS

  • Manage Membership processes and procedures.
  • Ensure that all received application forms are accurately captured and on time.
  • Ensure that membership data on active policies is kept up to date.
  • Ensure that amendments on existing policies are processed on the system as per client s request with 100% accuracy.
  • Oversee all policyholders receive their participation certificates within the stipulated timeframes.
  • Effective Business Relationship Management with Key Clients.
  • Efficient administration of all policies in terms of quality assurance.
  • Promote the well being of the Membership department (individually and collectively).
  • Managing and coaching your team (efficient management of the department’s performance & ensuring that staff is available at all times).
  • Prepare for and manage the audit process of the department, including external service providers & to comply with all the audit requirements.
  • Manage and / or improve on workflow processes to ensure efficiencies.
  • Ensure continuous improvement in all areas in the department to ensure efficient administration.
  • Drawing up of specifications for new system developments.
  • Planning, co-ordinating and monitoring of tasks and projects in the department.
  • Drive and manage the implementation of TCF principles and practices within and outside the department.
  • Prepare and present management information and reports.
  • JOB REQUIREMENTS

  • Matric Certificate & 3 years Administrative Diploma / Certificate / Degree.
  • Computer Literacy; (advanced ms excel, word & outlook).
  • Extensive knowledge and experience in the long-term insurance / financial services administration industry.
  • 5 10 years experience as a Manager in the long-term insurance membership / policyholder data management environment
  • Proven people management experience in a larger corporate client centric environment with the ability to manage performance, identify training gaps and implement measures to enhance quality levels.
  • Ability to communicate in one or more Africa languages will be an advantage.
  • CORE COMPETENCIES & SKILLS

  • Good understanding of Treating Customers Fairly principles and practices.
  • Must be able to handle & work under pressurized environment.
  • The ability to lead and motivate a team
  • An understanding of systems work methods, procedures and operations
  • Very focussed, dedicated, motivated & results driven.
  • Good verbal and written communication skills.
  • Accurate and excellent data capturing.
  • Reliability in terms of adherence to deadlines.
  • Ability to maintain efficient office work flow and administrative processes.
  • Pay attention to detail.
  • The ability to analyse and interpret information.
  • JOB PURPOSE

    To ensure that all received new application forms from clients are properly underwritten and captured accurately on the system within the agreed turnaround time.

    To ensure efficient and effective management of Membership department at all times. To ensure that controls and procedures are in place to deliver on our service levels at all times.

    KEY PERFORMANCE AREAS

  • Manage Membership processes and procedures.
  • Ensure that all received application forms are accurately captured and on time.
  • Ensure that membership data on active policies is kept up to date.
  • Ensure that amendments on existing policies are processed on the system as per client s request with 100% accuracy.
  • Oversee all policyholders receive their participation certificates within the stipulated timeframes.
  • Effective Business Relationship Management with Key Clients.
  • Efficient administration of all policies in terms of quality assurance.
  • Promote the well being of the Membership department (individually and collectively).
  • Managing and coaching your team (efficient management of the department’s performance & ensuring that staff is available at all times).
  • Prepare for and manage the audit process of the department, including external service providers & to comply with all the audit requirements.
  • Manage and / or improve on workflow processes to ensure efficiencies.
  • Ensure continuous improvement in all areas in the department to ensure efficient administration.
  • Drawing up of specifications for new system developments.
  • Planning, co-ordinating and monitoring of tasks and projects in the department.
  • Drive and manage the implementation of TCF principles and practices within and outside the department.
  • Prepare and present management information and reports.
  • JOB REQUIREMENTS

  • Matric Certificate & 3 years Administrative Diploma / Certificate / Degree.
  • Computer Literacy; (advanced ms excel, word & outlook).
  • Extensive knowledge and experience in the long-term insurance / financial services administration industry.
  • 5 10 years experience as a Manager in the long-term insurance membership / policyholder data management environment
  • Proven people management experience in a larger corporate client centric environment with the ability to manage performance, identify training gaps and implement measures to enhance quality levels.
  • Ability to communicate in one or more Africa languages will be an advantage.
  • CORE COMPETENCIES & SKILLS

  • Good understanding of Treating Customers Fairly principles and practices.
  • Must be able to handle & work under pressurized environment.
  • The ability to lead and motivate a team
  • An understanding of systems work methods, procedures and operations
  • Very focussed, dedicated, motivated & results driven.
  • Good verbal and written communication skills.
  • Accurate and excellent data capturing.
  • Reliability in terms of adherence to deadlines.
  • Ability to maintain efficient office work flow and administrative processes.
  • Pay attention to detail.
  • The ability to analyse and interpret information.
  • JOB PURPOSE

    To ensure that all received new application forms from clients are properly underwritten and captured accurately on the system within the agreed turnaround time.

    To ensure efficient and effective management of Membership department at all times. To ensure that controls and procedures are in place to deliver on our service levels at all times.

    KEY PERFORMANCE AREAS

  • Manage Membership processes and procedures.
  • Ensure that all received application forms are accurately captured and on time.
  • Ensure that membership data on active policies is kept up to date.
  • Ensure that amendments on existing policies are processed on the system as per client s request with 100% accuracy.
  • Oversee all policyholders receive their participation certificates within the stipulated timeframes.
  • Effective Business Relationship Management with Key Clients.
  • Efficient administration of all policies in terms of quality assurance.
  • Promote the well being of the Membership department (individually and collectively).
  • Managing and coaching your team (efficient management of the department’s performance & ensuring that staff is available at all times).
  • Prepare for and manage the audit process of the department, including external service providers & to comply with all the audit requirements.
  • Manage and / or improve on workflow processes to ensure efficiencies.
  • Ensure continuous improvement in all areas in the department to ensure efficient administration.
  • Drawing up of specifications for new system developments.
  • Planning, co-ordinating and monitoring of tasks and projects in the department.
  • Drive and manage the implementation of TCF principles and practices within and outside the department.
  • Prepare and present management information and reports.
  • JOB REQUIREMENTS

  • Matric Certificate & 3 years Administrative Diploma / Certificate / Degree.
  • Computer Literacy; (advanced ms excel, word & outlook).
  • Extensive knowledge and experience in the long-term insurance / financial services administration industry.
  • 5 10 years experience as a Manager in the long-term insurance membership / policyholder data management environment
  • Proven people management experience in a larger corporate client centric environment with the ability to manage performance, identify training gaps and implement measures to enhance quality levels.
  • Ability to communicate in one or more Africa languages will be an advantage.
  • CORE COMPETENCIES & SKILLS

  • Good understanding of Treating Customers Fairly principles and practices.
  • Must be able to handle & work under pressurized environment.
  • The ability to lead and motivate a team
  • An understanding of systems work methods, procedures and operations
  • Very focussed, dedicated, motivated & results driven.
  • Good verbal and written communication skills.
  • Accurate and excellent data capturing.
  • Reliability in terms of adherence to deadlines.
  • Ability to maintain efficient office work flow and administrative processes.
  • Pay attention to detail.
  • The ability to analyse and interpret information.
  • Apply
    Add to favorites
    Remove from favorites
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form