Quality Control Tower (QCT) Manager
The Nielsen Company
South Africa
6d ago

Operations - South Africa Johannesburg, Gauteng

Role Title : Quality Control Tower (QCT) Manager

Role Purpose :

The role is accountable for leading the Quality Control Tower Executives, Field Quality Specialists (and equivalent role titles) and ensuring all field collection execution, training and field controls are followed.

Role Resoibsibilities :

  • Oversees Quality Control Tower, field execution and all outcomes related to quality and performance
  • Lead client field visits as needed
  • Engage with country stakeholders
  • Ensures quality standards, performance and financial targets are met
  • Back up support for Country / Cluster Leader
  • Scope :

  • Number of employees managed : 14+
  • Number of employees indirectly managed : 400
  • Role Requirements :
  • College degree
  • College degree
  • English Language is a must
  • Leadership : Appropriately models and reflects the Nielsen values and leadership profile
  • Effective Communication : Adopt troubleshooting approach including probing & listening; anticipating and providing solutions to auditors in field
  • Influencing & persuading : Use appropriate interpersonal styles and methods to coach and guide auditors toward better quality of data capture
  • Personal Effectiveness : Individual's maturity in relation to others and to work which enables effectiveness of the individual while dealing with pressures and difficulties of dynamic work environment
  • Practical Intelligence : Individual's work to come to an understanding of a situation, task, problem, opportunity (Street Smart)
  • Digital Acumen : Understanding of Calibration tools (Google, MS Office, Skype, Chat s / w)
  • About Nielsen :

    Nielsen N.V. (NYSE : NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy.

    Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content video, audio, and text is consumed.

    The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement.

    By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-

    class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world’s population.

    For more information, visit www.nielsen.com

    Job Type : Regular

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