takealot.com, a leading South African online retailer, is looking for a highly talented Collection Agent to join our team at the New Road Hub in Midrand
We are a young, dynamic, hyper growth company looking for smart, creative, hardworking people with integrity to join us.
We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.
The Click and Collect facility will be responsible for the dispatch, receipt and management of parcels within Takealot & Superbalist.
It’s primary objective therefore centres around strict timelines, efficiency and cost effectiveness.
This position reports to the Collection Supervisor.
Your responsibilities will include :
Effective Collections and Returns in order to ensure that the site is functioning well in support of the goals of the business
Cheerfully assisting customer facing service, assisting customers with their Returns and Collections on a daily basis whilst maintaining quick turnaround times
Able to deal with stressful situations and maintain high level of professionalism at all times.
Assess any service failure to identify the root-cause and take appropriate action.
Take ownership of our customers and ensure their needs are met in accordance with being Africa’s most customer-centric company.
Works closely with management to resolve issues and ensure quality service to our customers.
Ensuring the work area is clean and tidy
Shift work as per agreed roster
Conduct your work in order to ensure that the 24hours SLA and Returns Policy is strictly adhered to, ie for returned stock to arrive back at the warehouse.
Ensure your RRN’s are verified once processed
Adhere to control measures that highlights mistakes, inaccuracies and discrepancies and ensure that these are highlighted, addressed and resolved
Ensure that all the documents related to the products unwanted by the customers are in order
Inspect the products received from the clients and see if they match the data written in the return papers and make sure that all these products are properly stored
Check if the products returned can be resold and prepare them for put-away back into stock into the RTN-TO-STOCK-01
In some cases, decline the Return according to the policy
Solve all the issues relating to the discrepancies between the documents and the stored stock
Ensure courteous interactions with customers in order to provide a pleasant experience during Collections
Ensuring accurate handover of customer orders
Accurately updating / capturing all data online and manual recording systems
Ensure standard re handover of parcels to customers is strictly adhered to, ie within three minutes
Assist customers with queries relating to orders.
Escalating all other queries to frontline supervisors / manager
Attributes required : Being punctual.
Having excellent reading skills.
Be able to read and understand the systems
Being reliable and trustworthy
Having good concentration
Having interpersonal abilities
Being able to work under pressure
Being able to meet deadlines
Having good communication skills
Be in possession of a Matric Certificate.
2 or more years of related work and knowledge in a face to face customer service environment.
Retail or logistics knowledge will be beneficial.
The Environment :
takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.
com being the leading e-commerce company in Africa.
We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback / new ideas on where we can improve.
We are short on ego and high on output.
We are doers and not only thinkers, it’s all in the execution after all.
We love what we do and what we are creating.
We seek to Employ an Extra Ordinary Mind who :
is forthright but respectful
is an expert at doing, who can not only design but also execute
is analytical, able to use data to make decisions
is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
is passionate about the potential of e-commerce and delivering a world-class customer experience
is entrepreneurial , thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
is business SMART. Able to think about problems from a business perspective using technical and product input
is curious and challenge the status quo
is innovative and enjoys iteration
will be at the cutting edge of developing new concepts for takealot.com.
thinks like an owner of the business.
is SMART, has INTEGRITY and is HARDWORKING
If you meet the above you are an Extraordinary Mind so come and join us!
Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.