Festive Shop Assistant/Cashier - Lakeside (301)
PNet (Pty) Ltd
Gauteng
9d ago

Description

Qualifications / Experience / Skills, Abilities, Job Related Knowledge / Essential Competencies

Qualifications and Experience :

  • Essential : Grade 12
  • Desirable : experience in a customer facing role within a retail / FMCG store operations environment
  • Skills, Abilities and Job Related Knowledge :

  • Knowledge of customer service excellence
  • Planning and organising skills
  • Problem-solving skills
  • Strong customer orientation
  • Good communication skills
  • Computer literacy
  • Competencies :

  • Relating and networking
  • Following instructions and procedures
  • Delivering Results and Meeting Customer Expectations
  • Working with people
  • Persuading and Influencing
  • Planning and Organising
  • Coping with Pressures and Setbacks
  • Kindly note only applicants who meet the minimum requirements will be contacted.

    We are committed to the principles of Employment Equity.

    Job purpose :

  • To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
  • Job objectives :

  • To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
  • To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
  • To ensure the safe handling of cash at all times.
  • To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
  • To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
  • To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
  • To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
  • To ensure continuity of excellent service by focusing on own development and product knowledge and sharing product information with relief staff
  • To support the Group's vision to be the customer's first choice health and beauty retailer by living and driving the company values.
  • To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
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