Qualifications / Experience / Skills, Abilities, Job Related Knowledge / Essential Competencies
Qualifications and Experience :
Essential : Grade 12
Desirable : experience in a customer facing role within a retail / FMCG store operations environment
Skills, Abilities and Job Related Knowledge :
Knowledge of customer service excellence
Planning and organising skills
Strong customer orientation
Good communication skills
Relating and networking
Following instructions and procedures
Delivering Results and Meeting Customer Expectations
Working with people
Persuading and Influencing
Planning and Organising
Coping with Pressures and Setbacks
Kindly note only applicants who meet the minimum requirements will be contacted.
We are committed to the principles of Employment Equity.
Job purpose :
To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job objectives :
To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
To ensure the safe handling of cash at all times.
To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
To ensure continuity of excellent service by focusing on own development and product knowledge and sharing product information with relief staff
To support the Group's vision to be the customer's first choice health and beauty retailer by living and driving the company values.
To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.