IT Lab is a leading technology and managed services provider in the UK, ranked within the top five European and top 50 global managed services suppliers and operates out of offices in London, Manchester and Cape Town and, via its global partners, in 13 countries across the world.
The award-winning company provides a range of services including 24 / 7 support, cloud services, ERP software implementation, technology transformation and change projects, strategic consulting and analytics.
We are a dynamic and fast growing company that truly values and is reliant upon our people, our culture and our commitment to excellence we call Service Obsession.
Being the best means having the best people, and getting the best people means being the best place to work.
A core part of our business is our Cape Town operations centre from which we provide 24 / 7 support to our predominantly UK based clients and their global operations via a 1st 3rd line service desk, 365 days per year.
This operation is planned to expand significantly in the coming years. This expansion is to not only accommodate growth in our service desk, but also an expanding remit to broaden our local service capability.
An opportunity has arisen for a mid- level Managed Services Engineer to join the team in our Cape Town office, providing unparalleled service excellence to our base of over 400 clients and 13,000 end users across the UK.
Working within our Managed Services team you will assume the function of an IT system administrator for a wide range of clients who have outsourced their IT support to IT Lab.
This involves the monitoring and management of client backups, routers and firewalls, servers and device endpoints to ensure regular maintenance and issues are handled proactively with minimal impact on the client.
Resolving issues efficiently, identifying and correcting trends is a key part of the role.
Reporting to the Team Leader, the key deliverables of our entry level Managed Services Engineers can be summarised as follows :
Location and environment
This role will be based in our Cape Town Offices, however, you will work with a team split across London, Cape Town, and Manchester offices.
Our culture is non-hierarchical and one which stems from a work hard, but have fun environment. We like to laugh, we like to do things together and among all the challenges of growing a fast-
paced business, we endorse people being themselves, allowing them to focus on outcomes and substance rather than form. We’re proud of our employee engagement and have successfully been listed in the Sunday Times Best Companies to Work for for six years and with our group companies, 11 of the last 13 years.
We’re also pleased with our number 80 ranking in the Sunday Times Tech Track 100 which tracks the fastest growing technology companies in the UK.
If you think you are a results oriented, positive, strategic thinker as well as tactical practitioner, then the Lab is the place for you.
Required experience, skills and capabilities
The ideal candidate will have / be :
We welcome all applications, however, please be aware that preference will be given to EE candidates.