Under general supervision , you will be responsible for installation and modification of IT infrastructure. Operates closely with customer to determine requirements and resolve problems.
Provides general technical. consulting on systems to customers and field service engineers. Co-operates with sales and support personnel on customer requirements and needs.
Assists junior and new staff members in technical functions.
Take cognisance of industry compliance requirements
Be aware of changes in clients operational and medium to long term objectives and ICT requirements
Understand the current BCX service model
Be aware of SLA / OLA requirements
Have a conceptual understanding of the Service delivery model.
Awareness of latest updates of Service Catalogue which form the basis of Service delivery
Alignment with Client Services Models
Awareness of emerging and current technology.
Documentation / Technical Authoring
Hardware / Software Installation
Porting / Software Integration
Educational Background : NQF 4 (matric)
NQF 4 (matric)
MCSA (Microsoft Certified Systems Administrator) / MCSE Certifications essential
HP / IBM / EMC Storage management tools
Previous Experience :
Minimum 6 - 8 years’ experience in an IT environment.
Core Competencies :
Client Excellence Orientation