Internal Account Manager (X3)
Datacentrix Holdings Limited
Johannesburg, ZA
24d ago

Our client, a leading distributor of hardware products has a challenging and rewarding position available for X3 Internal Account Managers

Purpose of position :

Promote the sale of all products and services portfolio, effectively and efficiently to reseller channel.

Key Responsibility Areas :

  • Professionally and efficiently manage customer telephonic and email engagement with a view to maximizing sales and increasing partner delight.
  • Drive sales to meet individual and team targets monthly, quarterly and annual gross profit target.
  • Quote and provide accurate pricing and product information to customers within SLA timeframes.
  • Support customers and team members as and when required, with their associated database of clients (telephonic, order placing, quoting, delivery, POD’s, queries, payments, information etc.).
  • Work closely with Product Managers, BDMs, debtors (resolve queries, encourage early payments) and logistics (ensure fastest possible order processing) to resolve matters and communicate on prospective deals.
  • Maintain excellent customer relationships
  • Adhere to professional telephone and email etiquette guidelines.
  • Attend training weekly to continuously improve product knowledge, as well as attend vendor and customer events on an ongoing basis.
  • Backorder follow-up and executing of queries including offering alternative in-stock items (cross and upselling).
  • Understand, engage and develop skills in company procedures, processes and back office management.
  • Update CRM / Tools to ensure customer detail accuracy and allow for proactive marketing.
  • Manage the sourcing and delivery of products to the customer, and generate interest in all brands, keeping customers informed of new products and IT innovation opportunities.
  • Work in a team environment, dealing with and efficiently direct all customer related enquiries
  • If you fit this profile, please load your CV on the Datacentrix website. To view more of Datacentrix IT jobs, go to www. and click on Search Jobs'

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