Our client, a leading distributor of hardware products has a challenging and rewarding position available for X3 Internal Account Managers
Purpose of position :
Promote the sale of all products and services portfolio, effectively and efficiently to reseller channel.
Key Responsibility Areas :
Professionally and efficiently manage customer telephonic and email engagement with a view to maximizing sales and increasing partner delight.
Drive sales to meet individual and team targets monthly, quarterly and annual gross profit target.
Quote and provide accurate pricing and product information to customers within SLA timeframes.
Support customers and team members as and when required, with their associated database of clients (telephonic, order placing, quoting, delivery, POD’s, queries, payments, information etc.).
Work closely with Product Managers, BDMs, debtors (resolve queries, encourage early payments) and logistics (ensure fastest possible order processing) to resolve matters and communicate on prospective deals.
Maintain excellent customer relationships
Adhere to professional telephone and email etiquette guidelines.
Attend training weekly to continuously improve product knowledge, as well as attend vendor and customer events on an ongoing basis.
Backorder follow-up and executing of queries including offering alternative in-stock items (cross and upselling).
Understand, engage and develop skills in company procedures, processes and back office management.
Update CRM / Tools to ensure customer detail accuracy and allow for proactive marketing.
Manage the sourcing and delivery of products to the customer, and generate interest in all brands, keeping customers informed of new products and IT innovation opportunities.
Work in a team environment, dealing with and efficiently direct all customer related enquiries
If you fit this profile, please load your CV on the Datacentrix website. To view more of Datacentrix IT jobs, go to www.
datacentrix.co.za and click on Search Jobs'