AD and Messaging L3
Yawee IT Solutions
Gauteng, ZA
8d ago

South Africa's fastest growing I.T organisation is on a search for a self-motivated and technically skilled AD and Messaging L3 to work in Johannesburg Bryanston.

  • Ensure that assigned infrastructure at the client site is configured, installed, tested and operational and that software is installed and configured according to client requirements.
  • Provide End-user Computing support to clients which includes provisioning, asset management, monitoring, implementation, troubleshooting and support for End-
  • user Computing operations and related infrastructure.

  • Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
  • Take full ownership for managing the incident to resolution within the service level conditions.
  • Perform level 3 server and network troubleshooting, server rack mounting and cable patching / management.
  • Provide telephonic support to clients when required and update the relevant systems as per Dimension Data procedures.
  • Perform the necessary hand over procedures in cases where shift work is required.
  • Produce breach and other reports to identify failures and short-comings.
  • Creating and Updating Service Catalogues
  • Assisting with Transitions including, but not limited to : New Client Take on processesContract RenewalsFTE CalculatorsDue Diligence
  • Current State Assessments on client systems (PS and MS)
  • Project Deployment services, but not limited to : Implementations of Clients Systems, includingPre Sales where required from business Deployment or Upgrading of systemsManagement of high and low level designs documents (HLD and LLD’s)Act as Project Lead or Technical Lead when requiredAvailable as technical escalation point for other EngineersFacilitating internal audits to ensure that clients conform to their own business standards and recommendations by their partners and governing authoritiesFacilitate and participate in Master Classes on specific technology areasFacilitate and participate in Communities of PractiseStandardization of all required documentationDevelopment and adoption of ITSM Knowledge Base articlesAssist in benchmarking industry standards
  • Qualifications

  • 10 years’ relevant experience including but not limited to : Operational Support / Enterprise ServicesManaged ServicesProfessional ServicesHigh level scripting capabilitiesNQF Level 6Diploma or Degree in Computer ScienceMCITP 2008MCSE 2012ITIL V3 FoundationKepner Tregoe CoachMCSE Messaging (Exchange 2007 / 2010 / 2013 / 2016)Office 365 StackOCS, Lync 2010 / 2013 / Skype for BusinessKnowledge of remote sites, SBA’s and SBC’s will be advantageousAvaya, Sonus, Audio codes or Cisco certification will be advantageous
  • Apply
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