Customer Engineer
Business Connexion (Pty) Ltd
Witbank, MP, ZA
7d ago

Job Description

To provide more routine hardware service, or 'remote' diagnostic activities under close supervision CONTEXT Be aware of changes in clients strategic objectives and ICT requirements Take cognisance of ITIL compliance requirements Understand the change in the service model to a services on demand in BCX model Analyse client needs and advise on certain solutions in conjunction with the relevant BCX competencies CUSTOMERS Service Delivery Manager BCX Competency Centres BCX Delivery Team Client Employee / Users Team Leader Supervisor ROLES Manage Configurations Coordinate Computer Operations Install Hardware / Software Support Users

Job Requirements

EDUCATION Grade 12, NQF Level 4 ITIL Foundation certification EXPERIENCE 2-3 years relevant experience REQUIREMENTS Cellular phone Driver's license Motor vehicle Ensuring that a professional, personalised message is recorded on their cell phone and landline Ensuring that the message facility is activated when you are unavailable to take calls Regularly checking for new messages Timeously responding to all messages in order to ensure excellent customer service COMPETENCIES Knowledge and skills : Computer And Information Literacy Interpersonal Skills ITIL Framework ITIL Foundation Certification Microsoft Office Product Suite Telephone Etiquette Understands BCX's Business Ethics And Values Core Competencies : Communication Conformity Customer excellence orientation Feedback Listening potential Organising Reading comprehension Tact

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