Specialist: Telecoms Support Services
Vodafone Limited
Johannesburg,South Africa
9d ago

Vodacom is a Leading African Mobile communicationcompany providing wider range of communication services including mobile voice,messaging, data and converged services to over 73.

6 million customers.From our roots in South Africa, we have grownour mobile network business to include operations in Tanzania, DRC, Mozambiqueand Lesotho.

The mobile networks cover a total population of approximately 200million people.Through Vodacom BusinessAfrica (VBA) we also offer business managed services to enterprises in over 40countries across the continent.

Vodafoneis the majority shareholder of Vodacom and has a 65% share.

We’re at our best when we lead and over the past 20years, as the Company that pioneered mobile in South Africa, Vodacom hasachieved a remarkable list of firsts.

We’re immensely proud to be a leader in our field and are 100% committedto continue trailblazing.

  • We employ individuals who are as passionate aboutcustomers as we are. We are truly Customer Obsessed which means that we arepassionate about exceeding customer expectations;
  • work relentlessly to reallyunderstand the customer; look at decisions through the customer’s eyes and takepersonal accountability for the customer experience.

    We have the below vacancy available in ourOrganisation :

    The H Band role is based within Technology.

    The role of the isto :

  • Provideoperational and project implementation support to USSD, INS, LBS and MyVodacomEnvironment.
  • Provideinput to solution architecture, strategy and design for Telecoms SupportServices environment.
  • Provideinput into product development and support of Telecoms SupportServices.
  • Yourresponsibilities will include :

  • Routinesystem preventative and corrective maintenance on USSD, INS, LBS and MyVodacomsystems.
  • Proceduresare to be reviewed and amended on an on-going basis, looking for more optimalways of carrying out these system / application checks.
  • Providehigh level support to customer care regarding customer queries.
  • Mainfocus on system, application and database administration and optimisation. Thisincludes all possible tasks required on supported systems.
  • Assistance can beobtained from vendors with the aim of carrying out those tasks going forward.

  • Monitorand manage Telecoms Support Services availability of 99,98%.
  • Findeffective and efficient means of ensuring this availability target is achieved.This includes proactive monitoring and detection of problems, improved means ofensuring resilience / redundancy and improved means of restoring service wheninterruptions to service are experienced.
  • Highlevel and operational support. Event, Incident, Problem, Change, Configurationand Continual Service Improvement management.
  • System Security and BackupAdministration.

  • Co-ordinateand facilitate meetings.
  • FollowISO Quality Assurance Procedures. Maintain technical library and documentation.
  • Compilingand distribution of job orders as per change management procedures.
  • Liaisingwith BSG, WASPS, NMC Suppliers / Vendors and other divisions within Vodacom on adaily basis.
  • Proactiveinvolvement in projects related to architecture changes, upgrades and theimplementation of new systems and services.
  • This includes high involvement indesign, testing, implementation and comprehensive monitoring once new systemsand services are implemented.

  • Ensuringsystems and applications are performing optimally. This includes collectingdata, analysis and executing required actions.
  • Constantlylook at ways of being proactive to issues that occur on system and applicationlevel.
  • Investigationinto support tools that will assist in operations being increasingly effectiveand efficient.
  • Investigationinto replacement systems and applications to improve performance as well assave capex and Opex costs.
  • Disasterrecovery planning and implementation on supported systems. Security and SOX administrationon supported systems.
  • The idealcandidate for this role will have :

  • 3-5 years Telecommunicationsexperience
  • 3-5 years hands on UNIXrelated systems and applications
  • Experience on Java basedapplications on Windows and Linux servers
  • Advanced Experience on the MicrosoftOffice package, i.e. MS Word, MS Excel and MS Power Point
  • Advanced Experience in UNIX,UNIX ADMIN, TCP / IP, SQL, LAN / WAN configurations, Windows
  • Advanced Experience inDatabase admin on SQL and MySQL and / or Oracle
  • In addition to the details listed above, the idealcandidate will have an in depth knowledge and understanding

  • Diplomaor Degree in Engineering or Computer Science or equivalent tertiaryqualification
  • 3-5years Telecommunications experience
  • Special Requirements :

  • Rotationalafterhours standby duties and overtime
  • Providehigh level support to junior team members (office hours and after hours)
  • Must bewilling to travel
  • Must be inpossession of a valid driver’s license; Must be willing to work across INTSSdepartments
  • Must be willingto work irregular hours
  • Must bewilling to take management delegation when required
  • Must bewilling to take polygraph test for NIA clearance
  • The base location for this role is Midrand, Techno Park.

    The Company’s approved Employment Equity Plan and Targetswill be considered as part of the recruitment process. As an EqualOpportunities employer, we actively encourage and welcome people with variousdisabilities to apply.

    Vodacom is committed to an organisational culturethat recognises, appreciates and values diversity & inclusion.

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