To provide thought leadership and SAP integration skills within a SAP and industry focus area and during the process of designing SAP solutions CONTEXT Understands the constraints of BCX services delivery possibilities Understand and be aware of client expectations Take cognisance of varying organisational cultures and the impact thereof on relationships Understands SAP AG and SAP Africa product strategy specific to focus area Understands SAP market and competitor activity specific to focus area Understands the client business model and system strategy specific to focus area Understands the CDE medium and long term operational strategy Understands and operates within the BCX and client governance, principles and standards (E.
g. Solution Manager) Understands relevant legislation and industry standards specific to focus area CUSTOMERS Contracted External Clients Senior Manager : Operations and Delivery Operations and Delivery Management Team SAP Africa ROLES Manage Client Relationships Identify And Support Business Development Design solutions Manage Project Management Activities Related To One's Area Of Responsibility Provide Thought Leadership Provide Expert SAP Knowledge within Focus Area Conduct Coaching And Mentoring Manage Self Development Implement Organisational Change Management within Focus Area
EDUCATION Grade 12, NQF Level 4, plus relevant National Diploma or Degree, NQF Level 5 or 6 SAP Certification in a specific functional / technological area in SAP on level 1 in at least one SAP module ASAP Certified Completed SAP level 2 courses Certification -
Functional 1 Certification - Functional 2 is advantageous EXPERIENCE At least 6 years business skills At least 6 years SAP skills 4 completed projects / 4 years minimum support multi-
client environments, including minor projects Known as an authority in area of expertise OPERATIONAL RECQUIREMENTS Cellular phone Driver's license Motor vehicle Ensuring that a professional, personalised message is recorded on their cell phone and landline Ensuring that the message facility is activated when you are unavailable to take calls Regularly checking for new messages Timeously responding to all messages in order to ensure excellent customer service COMPETENCIES Knowledge and Skills : Application Of Relevant SAP Configuration Skills Coaching And Mentoring Conflict Management Knowledge Management Maintain Relevant SAP Solution Knowledge Maintain Relevant Focus Area Industry Knowledge Selling Skills Understands CDE Methodology And Tools Understands BCX's Business Values And Ethics Core Competencies : Analytical Thinking Conceptualisation Customer Excellence Orientation Flexibility Initiative Organisational Alertness Participative Management Presentation