Contract Food Performance Agent
PNet (Pty) Ltd
8d ago


Responsibilities will include :

1) Daily Food Operations Metrics Management

  • Provide significant support to the Food Delivery Team according to weekly goals and targeted metrics.
  • Manage Food delivery support tools i.e. QlikView, Branch Dashboards, Weekly reports to inform operational decisions and improvement
  • Construct weekly reports for improvement and new target areas
  • Use weekly targets to manage day-to-day performance and inform operations for best impact
  • 2) Product reviews and complaints tracking :

  • The role will interface frequently with the Food and TDT operations teams and engage somewhat in the specifications of PaLM releases and new product features
  • Furthermore, the role will cover SOP reviews and complaints management from a driver behaviour and training aspect where relevant.
  • 3) Process Improvement :

  • Regularly review and analyse key metrics in Food delivery operations to identify root causes and formulate solutions to improve performance
  • Ability to develop and set up reporting for metrics.
  • Managing customer, branch and driver feedback into continuous performance improvement processes
  • Contribute to the design, implementation, and improvement of new and existing food support processes & tools
  • Leading small project improvement initiatives as required.
  • Attributes required : 1) Experience

    1) Experience

  • Proven track record of driving process improvements
  • Able to recognize key metrics in operational excellence
  • Able to analyse and prioritize key metrics for greatest impact
  • Strong organisational skills as well as time management skills
  • Ability to problem solve creatively and always eager to up-skill
  • 2) Skills

  • Analytical mindset. Use data to inform decisions
  • Shows attention to detail
  • Microsoft Office : especially Excel PowerPoint (secondary)
  • Excellent verbal and written communication skills
  • Great interpersonal skills and stakeholder management
  • 3) Thinks like a project owner

  • Solutions-oriented resourceful amidst challenges
  • Enjoys problem-solving
  • Comfortable in a start-up environment fast paced, many uncertainties understands that roles can evolve
  • 4) Interests

  • Operations and Tech mix enjoys tech and how to use tech solutions such as automation to improve performance
  • Development of others can lead others, delegate tasks, and develop a team if necessary
  • Qualifications & Experience required :

  • Relevant Undergraduate degree / diploma / certificate
  • 2 years of operational or process-oriented experience
  • Experience in change management (advantageous)
  • Experience in an e-commerce, start-up or tech environment (advantageous)
  • Excel Skills Basic excel skills imperative, Pivot tables and more advanced Excel functionality (advantageous)
  • PowerPoint Skills (advantageous) Constructing a storyline, clear & concise slides, strategic use of visuals graphics and colour
  • Apply
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