Customer Service Associate, German Speaking (Retail Department)
Amazon.com
Cape Town, ZAF
3d ago

Work for a company that delivers to extreme locations!

https : / / blog.aboutamazon.com / transportation / amazons-most-extreme-delivery

Amazon Cape Town is seeking bright, articulate, detail-oriented applicants with a desire to contribute to a world class customer service organisation and join our German retail team in a position as a Customer Service Associate.

Your mission will be to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-

orientated, flexible problem-solver who will assist in resolving any customer facing problems. Associates will communicate with customers via telephone or email.

Associates will utilize a variety of software tools to navigate customer accounts, research and review policies, including communicating effective solutions in a fun and fast paced environment.

Responsibilities :

  • Attend to all customer queries relating to online orders or the ordering process via email and phone
  • Provide account support to customers
  • Act as an advocate for our customers, reporting and acting on observed areas for improvement
  • Provide prompt, efficient, detailed, customer-oriented service to all Amazon customers
  • Actively seek solutions to customer needs and identify trends to appropriate personnel, including possible solutions or suggestions
  • Ensure internal reference pages are updated
  • What do we offer :

  • Competitive hourly rates
  • Medical Aid Contribution (including Spouse and up to 3 children)
  • Provident Fund Contribution
  • Career Growth Opportunities (locally and globally) within an exciting and fast growing global company
  • Work Visa Assistance
  • Part time options available based on business need (no less than 20 hours)
  • Basic Qualifications

  • Excellent verbal and written skills in German Or Good command of spoken German, basic written skills
  • Excellent command of English Language (verbal and written)
  • Matric or equivalent qualification (Grade 12 / Standard 10)
  • Solid typing, phone, and computer navigation skills
  • Ability to efficiently navigate the internet
  • Ability to thrive in a fast-paced work environment while maintaining high quality outputs
  • Ability to work as an effective team member
  • Strong interpersonal skills
  • Flexibility in terms of work schedule (Shifts will possibly start and end outside of business hours)
  • Positive attitude and a passion for providing excellent customer service
  • Effective communication and written skills
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