The Incumbent is responsible for maintaining accounts on various financial systems as well as reconciliation and processing of various commissions due.
Core Functions :
Capture customer information accurately for new applications onto various systems
Apply the correct pricing structure to the customer’s account.
Configure devices to enable customers to trade effectively
Activate the correct products for client on the various systems
Accurate logging of all requests for installation.
Ensure that the correct billing options and terms have been configured on the account.
Action swop outs of devices and the configuration of additional machines for customers.
Ensure contracts are captured within the specified deadlines.
Process invoices and credit notes for physical stock
Perform reconciliation between the purchase orders placed and the invoices processed
Raise invoices & credit notes for various admin fee transactions
Ensure that customers have been billed for black listed stock before closing account.
Resolving daily queries timeously
Assist with any customer queries
Record Keeping off all work performed
Understanding of CRM
Perform and understand the entire customer vetting process.
Perform Commission calculations and process corrections
Scan A code (SAC) administration :
Creates and maintains customer accounts on SAC
Loads customer commissions on SAC
Ensures timeous approval by relevant manager of customer commissions on SAC
Draws relevant management reports from SAC
Uploads and reconciles connection, activations and commission files from networks.
Credits AEON customer accounts
Ensures timeous dissemination of monthly customer statements
Timeous capturing of customer orders.
Follow up with customer interaction centre for order query resolution
Process payments to customer accounts
Ensure timeous payment authorisation by relevant manager
Requirements of the Job Experience
B Com degree or any accounting related diploma
Advance Excel Certificate an advantage
Competencies / Behaviour
Extensive Knowledge of Microsoft office with emphasis on excel
Knowledge of products & pricing
Reporting and accounting processes.
The incumbent displays the following competencies :
Well-spoken and well-presented individual
Ability to maintain relationships with key stakeholders : regional sales operations, warehouse and logistics teams and customers
Strong customer service orientation
Self-management ability whilst operating with honesty and integrity
Detail-orientation and ability to work with routine tasks in a disciplined fashion.