As a Service Technician, you will be part of the Robotics and Motion Division and Robotics Business Units (BU) based in Durban, South Africa.
ABB is the World leader in Robotics and Motion (RM) division offering a wide range of products and services including drives, motors, generators and robots.
Key applications include energy conversion, actuation, automation, standardized manufacturing cells for applications such as machine tending, welding, cutting, painting, finishing, palletizing and packing, and engineered systems for the automotive industry.
As a Service Technician you will be responsible to execute service work according to agreed work flows and in accordance with ABB standard processes and safety guidelines.
You will also be responsible to deliver excellent customer service to satisfy customers and in close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB.
Your Tasks as a Service Technician will include the following :
through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.
The Main focus of the incumbent will be to perform preventative maintenance tasks at all customers, nationally.
Create and maintains a good relationship with customers and understands their needs. Identify new sales opportunities and communicates them internally.
Provide recommendations to management to improve operations and customer service.
This will involve electrical checks, oil and grease changes as well as some cleaning activities. The incumbent will be responsible to arrange the servicing, execute as well as providing feedback to the customer.