takealot.com, a leading South African online retailer, is looking for a highly talented Seller Support Specialist to join our team in Cape Town.
We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us.
We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.
This role reports to a Seller Support Team Lead
Your responsibilities will include :
Active engagement with Sellers to address their operational queries and challenges
Engagement with other teams within Takelot to resolve Seller queries
Appropriate escalation of seller queries and challenges
Provide information on the types of seller queries and related processes, in order to drive process improvement across the Marketplace team
Process-oriented to drive to operational excellence
Ability to identify the root cause of Seller challenges / queries and resolve accordingly
Excellent verbal and written communication skills and stakeholder management
Strong prioritization and time management skills
Customer service orientated in terms of seller engagement
Thinks like an owner
Minimum 3 years of experience in a stakeholder management operational role (customer service experience is a plus)
Experience in an e-commerce environment is a plus
The Environment :
takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.
com being the leading e-commerce company in Africa.
We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback / new ideas on where we can improve.
We are short on ego and high on output.
We are doers and not only thinkers, its all in the execution after all.
We love what we do and what we are creating.
We seek to Employ an Extra Ordinary Mind who :
is respectful but forthright
is an expert at doing, who can not only design but also execute
is analytical, able to use data to make decisions
is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
is passionate about the potential of e-commerce and delivering a world-class customer experience
is entrepreneurial , thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
is business SMART. Able to think about problems from a business perspective using technical and product input;
is curious and challenge the status quo
is innovative and enjoys iteration
will be at the cutting edge of developing new concepts for takealot.com
thinks like an owner of the business
is SMART, has INTEGRITY and is HARD WORKING
If you meet the above you are an Extraordinary Mind so come and join us!
Takealot is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.