Collections Manager
Michael Clague
Cape Town, ZA
4d ago

Successfull retail lender, based in Cape Town, looking for an experience Collections Manager with strong staff leadership qualities, degreed and min 6 years retail collections management experience.

Execute Internal Collections strategies and tactical objectives

Meet or exceed Internal Collections Targets through effective management of People, Processes, and Technology within operating budget

Research and develop innovative collection solutions

Responsible for maintaining key strategic relationships with the Executives, Senior Managers, and Shareholders

Ensure that resources are adequately trained, developed and supported

To ensure the Collections Call Centre is delivering according to Strategic plans and goals, within the operating budget

Ensure Call Centre productivity is optimised through hands-on management of the team and introduction of best practices

Administrative process are implemented to enable smooth running of department

Monitoring and performance management of daily production

Strategic and best practice thought-leadership within the Collections Call Centre to enhance operational competencies

Minimum Requirements

Degree in Commerce, Credit Management or Law

Minimum 6 years Collections Management experience

Experience in Lending & Retail Industry Collections preferred.

Knowledge of Collections Industry

Knowledge of Debt Collections Act, National Credit Act, Magistrates Court Act and other relevant legislation

Knowledge of Triad, Vision + and Collect Smart, Dialer and NAEDO / AEDO

Strong leadership & managerial skills

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