Senior Account Manager
Vodacom
Johannesburg, Gauteng, South Africa
7d ago

Vodacom is a Leading African Mobile communication company providing wider range of communication services including mobile voice, messaging, data and converged services to over 73.

6 million customers. From our roots in South Africa, we have grown our mobile network business to include operations in Tanzania, DRC, Mozambique and Lesotho.

The mobile networks cover a total population of approximately 200 million people. Through Vodacom Business Africa (VBA) we also offer business managed services to enterprises in over 40 countries across the continent.

Vodafone is the majority shareholder of Vodacom and has a 65% share.

We’re at our best when we lead and over the past 20 years, as the Company that pioneered mobile in South Africa, Vodacom has achieved a remarkable list of firsts.

We’re immensely proud to be a leader in our field and are 100% committed to continue trailblazing.

  • We employ individuals who are as passionate about customers as we are. We are truly Customer Obsessed which means that we are passionate about exceeding customer expectations;
  • work relentlessly to really understand the customer; look at decisions through the customer’s eyes and take personal accountability for the customer experience.

    We have the below vacancy available in our Organisation.

    The G Band Senior Account Manager is based within Enterprise Business Unit- Large Enterprise

    The role of the Senior Account Manager is to secure new business from their allocated customer list, derived from the strategic set of customers.

    The Senior Account Manager will need to successfully manage their current base whilst selling additional products and services into these customers.

    The Senior Account Manager will be required to minimise churn and maximise revenues with revenue growth being a key performance indicator.

    The objective is to increase the business from a target list of customers. The Senior Account Manager will also retain and record any and all customer and market intelligence to increase future win opportunity regardless if tenders are successful or unsuccessful

    Key accountabilities and decision ownership :

  • Responsible for managing strategic accounts and delivering profitable, long term business from those accounts
  • Ensures delivery of annual revenue targets through delivery of full product mix
  • Establishes appropriate relationships with customers in Vodacom and leverages those relationships to ensure maximum financial return from Vodacom customers
  • Works collaboratively to set up service relationship for nominated accounts
  • Provide input to help with decisions about new propositions, product mix and services for customers
  • Core competencies, knowledge and experience :

  • Experience in solution sales and relationship management with a track record of solution selling
  • A broad understanding of the ICT Landscape and Strategic ICT enablers.
  • A thorough understanding of converged and networking technologies and services.
  • Demonstrated understanding of important financial concepts, the IT&T environments, purchasing practices and industry specific aspects of corporate customers.
  • Understanding of the Value Chain Analysis with regards to various customer businesses
  • Key performance indicators :

  • Understand customer preferences, pricing, product, terms and conditions to ensure that their requirements are met; gather and analyse data regarding competitor pricing and products and ensure that Vodacom / Vodafone products and services fit customer requirements
  • Manage deals through commercial governance, demonstrating win strategy, and future revenue growth plan and account development opportunities
  • Effectively manage numerous internal and external deadlines in order to respond to large RFPs for single and multi-country deals
  • The ideal candidate must have :

  • Matric with a minimum of 8 years’ experience in Account Management
  • A 3 year commercial (B. Com / Business Science, IT) Degree or Equivalent qualification will be an advantage.
  • A 3 year commercial (B. Com / Business Science, IT) Degree or Equivalent qualification with 5 years’ experience in Account Management.
  • The base location for this role is Midrand, Commercial Park

    The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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