Feedback Support Coordinator
Ten Group
Cape Town, Western Cape, South Africa
1d ago

Are you

  • Excellent at handling complaints
  • Passionate about customer experience
  • Customer focused an advocate for exceptional service
  • Always focused on making situations right for our customers
  • Someone who loves to problem solve
  • Great at building relationships with customers and colleagues
  • If so.. then read on

    Ten is looking for a passionate, motivated and resourceful individual to join our Member Experience Team. Ten provides award-

    winning intelligent support to private members, corporate clients and professional communities. Our lifestyle concierge business has offices all over the world and is growing fast.

    We are passionate about service and use our insider know-how, contacts and buying power to help our members get the most from life, wherever they are in the world.

    We organise everything from home repairs to luxury travel, gift buying or access to exclusive restaurants, clubs and events.

    As a Feedback Support Coordinator you'll be responsible for handling the majority of complaints received, from entry level to complex, across various departments.

    You will also be responsible for managing the distribution of complaints to be handled within departments and recording this data for monthly reporting.

    Your exceptional customer service, communication, investigation and analytical skills, will deliver superb member satisfaction, excellent complaint resolution and drive member loyalty.

    Who We Are

    At Ten we want to become the most trusted service platform in the world. We are already the global market leader for lifestyle management concierge services.

    We help busy, successful people get the most out of their lives and pride ourselves on providing the very best customer experience possible.

    To do this, we employ the very best people. Providing services from a 22-strong global office network and working with many of the world’s top brands, Ten have the model, team, platform, investment and ambitions to become the world’s largest and most trusted service.

    We are on track to become one of the iconic businesses of the next decade.

    We are looking for :

  • People who are excellent at assisting members with complaints and are confident with managing a complaint through to resolution
  • Have the proven ability to turn customers around in tricky situations
  • Previous experience working in customer service
  • Energetic and motivated team players who enjoy a challenge
  • People who excel at driving customer loyalty across multiple programs
  • People who are passionate about delivering high quality personalised customer service
  • Excellent verbal and written skills are essential in English and a bonus in a second language.
  • People who can use their initiative and creativity to best meet the needs of our members.
  • Benefits

  • A competitive salary
  • Access to lots of great travel and entertainment discounts
  • A full paid month off every 5 years
  • Free Car Parking
  • Medical Aid Allowance
  • The opportunity for real career development. All staff are encouraged to incorporate their aspirations and interests into their career.
  • The environment is modern, friendly & vibrant. Everybody who joins Ten has the opportunity to develop a rewarding career, within an organisation which is widely considered to be one of the best in the business.
  • The role is based in our Cape Town office and will require weekend and possible late shifts.

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