Process Leader (post level /) ( positions)
University of the Free State
Free State, South Africa
7d ago

Description :

Duties and responsibilities :

  • Ensure quality assurance of all processes and procedures.
  • Coordinate the Student Services Centre activities.
  • Report daily and weekly to the Head of Division.
  • Adapt the Student Services Centre procedures to the environment.
  • Know system and process in order to train administration staff.
  • Provide proposals on improved policies, procedures and processes in order to improve customer service, reduce costs and improve effectiveness and efficiency of division.
  • Manage Student Services Centre systems, including system configurations, system setups, system data integrity and mapping of the software supplier’s roadmap to the implementation of admission systems.
  • Assist with proposals for system changes within the division as required by management or the needs of technology changes or upgrades.
  • Monitor the various statuses of Student Services Centre and ensure prompt updating of statuses.
  • Run various communications via the PS 3C processes.
  • Update the Student Services Centre FAQs.
  • Update the Student Services Centre website.
  • Coordinate the day-to-day priorities and workload of staff.
  • Administer the email account.
  • Liaise with faculty stakeholders in terms of deadlines and other relevant matters.
  • Provide support on second level of queries and problem cases for students.
  • Provide support on the first level of queries and problems cases for staff.
  • Inherent requirements :

  • Relevant Bachelor degree or Diploma.
  • Two (2) to three (3) years’ relevant experience.
  • Required competencies :

  • Good interpersonal and communication skills and the ability to function with ease in the University’s richly diverse working environment.
  • Performance management.
  • Customer / client focus.
  • Ability to work independently in a high-pressure environment.
  • Ability to plan effectively.
  • Operational thoroughness.
  • Efficient written and verbal communication skills.
  • Computer literacy (MS Office, Outlook)
  • Administrative and organisational skills.
  • Able to work both individually and in a team.
  • Recommendations :

  • PeopleSoft knowledge
  • Higher Education experience.
  • Experience in Examinations and / or Graduations / Certification.
  • Assumption of duties : As soon as possible.

    Closing date : 23 September 2018

    Salary :

    The salary scale is available on request. For any further inquiries, please feel free to contact 051 401 9161 / 3934 / 3106 / 3687 / 3699.

    General :

    The University reserves the right not to fill the post. The University subscribes to and applies the principles prescribed by the Employment Equity Act.

    Preference will be given to candidates from the designated groups, in accordance with the principles of the aforementioned act and the employee profile of the specific department / division.

    Applications may only be submitted online. All applications must be accompanied by the following :

  • a detailed curriculum vitae and cover letter;
  • copies of qualifications (please provide the SAQA accreditation in the case of foreign qualifications);
  • a copy of your identity document (ID).
  • The UFS will only consider applications of candidates who meet all the inherent requirements of the position.

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