Controller:Customer Service
9d ago


The incumbent will ensure all operational and administrative functions associated within the Warehouse operations are carried out in accordance with GIL policies and procedure.

Minimum Requirements

Matric / Grade 12 Frieght Handling Certificate or similar 2 years experience in a warehouse / depot environment

Customer Care

  • Tounderstand that the job function at Grindrod Intermodal is to serve thecustomers with respect, understanding andcommitment to achieve service excellence.
  • To respondcourteously and immediately to customer queries and requests.
  • To ensurethat the quality of service that I render is of the highest standard at alltimes and to appreciate that work of substandard quality is unacceptable.
  • To realizethat the customer’s support is what ensures the continued existence of GIM andhence, this impacts directly on the continued employment of me and mycolleagues.
  • To ensurethat I make every effort to educate myself in all facets of our business andthat of customers.
  • Warehouse Operations

  • Ensure that the correct rates andinformation are updated on CMS.
  • Ensure all stock movements arereported to the customer on time.
  • Ensure that shipment files are completeand contains all the relevant documentation.
  • Ensure all cargo movements arecaptured on CMS and the relevant charges are added.
  • All shipments must be invoiced once itis complete.
  • Ensure that stock counts are regularlyplanned and executed (at least once every quarter).
  • Ensure that all variance are reportedand investigated.
  • Bond Operations

  • Ensure Bond duties areadhered to.
  • Ensure the cargo is sealedand the seal is not broken.
  • The bonded cargo must bereceived / despatched according to the custom entry; discrepancies must bereported to the Admin Supervisor.
  • Ensure Bond Register isupdated daily.
  • Ensure customs are notifiedafter the 28 days of storage.
  • Ensure bonded cargo is monitoredand reports are updated.
  • Complete all VOCapplication were applicable.
  • Ensure that relevant stockcounts are completed for bonded cargo.
  • Finance and Administration

  • Ensure that detailsrelating to the receiving and dispatching of cargo are updated on CMS andfiled.
  • Ensure that the invoices areprocessed as per the client’s requests.
  • Ensure that pro-formainvoices are printed and rates checked weekly on CMS.
  • Investigate validity ofrequest for credit notes.
  • Month end stats report (teu’s,tons and cubes) must be forwarded to Admin Supervisor.
  • Revenue sheets must also beforwarded to Admin Supervisor once invoicing is complete.
  • General Admin Duties

  • Ensure thatall invoices and credit notes are filed monthly in a systematic manner.
  • Ensure allcompletes Shipment files are filed in a systematic manner.
  • Assist yoursupervisor with the Turbo Time reconciliation at month-end.
  • Performad-hoc duties as when are required by management.
  • Ensure allsecurities are reconciled and filed as per SOP requirement.
  • OperationsWarehouse Meetings
  • Controller Debt

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