Customer Service Representative with Export experience
International Flavors & Fragrances Inc
Johannesburg, South Africa
39d ago


We are IFF. We are the catalyst for discoveries that spark the senses and transform the everyday. International Flavors & Fragrances Inc.

is a leading innovator of sensorial experiences that move the world. At the heart of our company, we are fueled by a sense of discovery, constantly asking what if?

That passion for exploration drives us to co-create unique scents and tastes in fine fragrances and beauty, detergents and household goods, as well as beloved foods and beverages.

Our 7,300 team members globally take advantage of leading consumer insights, research and development, creative expertise, and customer intimacy to develop differentiated products.

Dreamers and doers, we work tirelessly to discover flavors and fragrances that inspire customers and delight consumers. We are fueled by our four corporate values of passion, creativity, expertise and empowerment.

It is the unique blend of these values that make us IFF. These qualities can be seen and felt throughout our amazing 129 year history and will continue to guide us as we explore our limitless possibilities and develop new-

to-world solutions that enhance the lives of millions around the globe.

Please view our careers video at IFF Career Video- Great things are happening here

The History of IFF : The History of IFF

Follow us on social media : LinkedIn Facebook

Key Responsibilities

  • Ensure that all customer details i.e address etc are current on computer system
  • Add relevant info from FOS for new customers / products.
  • Receive order from customer fax / e mail, place on system, and confirm with customer.
  • Generate Pro-forma invoices where required.
  • Maintain system for order delivery dates and late order reasons
  • Inform customer of any delays in a timely manner.
  • Generate picking ticket, for pickers to execute order
  • Prepare any export documentation needed such as Letter of credit, requested export certificates from quality control manager, mange all other export documents
  • Ensure goods are delivered timorously and with COA and batch samples where required
  • Deal with any queries / requirements / complaints speedily and load into SAP for investigation to commence
  • Keep Account Executives informed as required
  • Generate weekly / monthly reports from system for specific customers.
  • Build relationship with customer and understand their product requirements
  • Plan suitable vessel stack dates for export orders and manage this with Production planning, customer and freight forwarders
  • Request customer forecasts and communicate to Planner / Account Executive.
  • Perform any other reasonable and lawful duties as required by the company
  • Preferred Requirements

  • Essential : Matric, Diploma or degree in Customer Services or similar would be added advantage
  • Computer literate and well spoken English
  • French - read, write and speak would be an added advantage
  • Well organized, preferably with experience in busy customer service dept.
  • Able to work under pressure and handle situations professionally.Proven track record of success working within a successful Sales Team
  • Knowledge of Integrated Computer Systems such as SAP, IFFMAN GDRS (MSDS’S), Microsoft Office, Achiever
  • Apply
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