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If you share our values of being : Helpful Effective Ethical Innovative Accountable and you have one simple goal : to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team.
All appointments will be made in line with the Bank’s EE Strategy.
To facilitate quality delivery and ensure adherence to quality standards across various FNB segments.
experience and qualifications
Tertiary qualification. 3 to 4 Years related experience.
There are no additional requirements associated with this vacancy.
To facilitate quality delivery across the various teams. To monitor quality adherence and compliance to quality standards.
To ensure implementation of identified quality methodologies and improvement initiatives. To deploy the quality management tools.
To provide support and act as a feedback channel for quality issues. To communicate quality initiatives. To provide ongoing intelligence on customers and competitors using internal and external data sources i.
e. monitor surveys etc. Offer input into market analysis and segmentation. To assist in aligning processes in the business and to ensure that this is in line with customers expectations.
Identify possible risks in the area and come up with suitable action plans to ensure there are no loop holes in the process.