As a key part of the senior management team within Bravura Solutions’ EMEA Wealth Management. Primary responsibility for a strategic client both in terms of relationship management and delivery of contracted services.
The role has a large amount of client focus and, as a result, the job holder is required to spend frequent time at client sites, as well at Bravura Solutions’ offices in different locations.
Responsible for managing a key client account for Bravura.
Ensuring BSL delivers against contracted commitments
Management of client commercials
Creating of Statements of Work
Resolving commercial disputes
Delivery of the client’s project.
Lead long term planning with clients in terms of projects, product changes and use of Bravura services.
Provides a focus of accountability for the delivery of client projects and programmes, meeting cost, time and quality targets.
This will require a hands on approach and there is a need to be focussed on the detail of the planning and delivery.
May have responsibility for staff (project mgrs., or project administrators) providing mentorship and line management to those staff in accordance with Bravura Solutions’ processes and policies, including staff development and performance management
Is required to develop strong relationships with clients and all levels (including C level)
Is responsible for providing accurate and timely reporting, internally and externally, and ensuring that appropriate management information is available on a daily, weekly and monthly basis, as appropriate, including inputting to monthly executive / board reporting
Provides support within sales lifecycles and actively sell Bravura services to the client.
The role will require the job holder to work closely with customers and suppliers at all hierarchical levels, internal departments, senior management and executive managers within Bravura Solutions.
To be successful in this role candidates will require :
Understanding of technology, having the ability to translate technical information and specifications into business language (and visa-versa)
A strong understanding of the Bravura Solutions’ services
Strong customer service ethos, a commitment to quality and the will to constantly drive improvements
Well developed planning, analysis, problem solving and organisational skills
Good business acumen and sound judgement
Entrepreneurial, with a collaborative, supportive and team-based approach. Eager to provide insight and receive feedback
An accomplished communicator who gains the confidence of the internal personnel and external customers and who is credible and experienced at operating at all levels within organisations
Negotiates well, listens actively and makes compelling points
Able to build strong relationships with staff, peers and business counterparts
The ability to thrive in a fast-paced matrix-based environment
A self-starter and decision taker; open, confident and persuasive, with excellent presentation and strong listening abilities
Financial management / reporting and analysis skills
Self-control and resilience including the ability to work effectively under pressure
A strong track record of technology delivery success
Educated to degree level or having equivalent industry experience
Proven understanding of the business environment within which Bravura operates
Strong knowledge of project management methodology (ideally PRINCE2)
Proven change management experience in a senior role within a technology company supporting the financial services industry
Experienced in project delivery from a Supplier perspective.
Domain knowledge of the wealth management or platform industry
Experienced in client relationship management, especially senior stakeholders
Commercial management, contract management
Experience of leading multiple programmes / projects across different locations
Likely to have a minimum of 10 years’ experience in the industry and domain performing similar roles